Order Entry Supervisor

Order Entry Supervisor

Quality Enclosures is looking for an experienced Order Entry Supervisor to lead our Order Entry team in Central Islip, NY. This is more than a traditional supervisory role. You'll help shape the future of our department by coaching employees, improving workflows, increasing efficiency, and ensuring our customers receive accurate quotes and orders on time.

As the Order Entry Supervisor, you'll lead the daily operations of our Order Entry department while helping build a culture focused on quality, accountability, and continuous improvement. Responsibilities include:

• Leading, coaching, and developing the Order Entry team to achieve high levels of accuracy and productivity
• Monitoring department workload and prioritizing work to meet customer expectations
• Reviewing order and quote accuracy while identifying opportunities to improve quality and consistency
• Training new team members and providing ongoing coaching and performance feedback
• Serving as the first point of escalation for order-related questions and complex customer situations
• Collaborating with Sales, Customer Success, Engineering, Production, Logistics, and IT to ensure work flows efficiently across departments
• Analyzing departmental performance metrics and identifying opportunities to improve productivity, quality, and customer service
• Developing and improving standard operating procedures, training materials, and best practices
• Fostering a positive, accountable, and team-oriented culture focused on continuous improvement

We're looking for a leader who enjoys developing people just as much as improving processes. The ideal candidate will have:

• 4+ years of experience in order entry, customer service operations, manufacturing support, inside sales support, logistics, or a similar operational environment
• Previous experience leading, coaching, or supervising employees
• Strong analytical and problem-solving skills
• Excellent communication and organizational abilities
• Experience using ERP or order management systems
• Strong Microsoft Excel skills and the ability to work with performance metrics and reporting
• A continuous improvement mindset with a passion for building efficient, high-performing teams
• The ability to remain calm, organized, and decisive in a fast-paced environment

Why Join Quality Enclosures? Quality Enclosures has been a trusted manufacturer of custom shower enclosures and flat glass products for more than 50 years. We continue to grow by investing in our people, improving our processes, and delivering exceptional service to our customers. As our Order Entry Supervisor, you'll have the opportunity to make a meaningful impact—not only on your team, but on the overall success of our operation.

We Offer:

• A leadership role with visibility across multiple departments
• The opportunity to shape processes and improve team performance
• A collaborative and supportive work environment
• Competitive compensation
• Health, dental, and vision insurance
• 401(k)
• Paid time off
• Career growth opportunities

Location: Central Islip, NY

Monday to Friday 8:00 am to 5:00 pm