DISPATCHER (FULL TIME)

Dispatcher Position

We are hiring immediately for full time Dispatcher positions.

Location: Quantum - 5001 Blue Mound Road, Fort Worth, TX 76106. (Openings at other locations within school district available) Note: online applications accepted only.

Schedule: Full time schedule; Monday through Friday, 8:00 am to 5:00 pm. More details upon interview. (Full and Part Time with the flexibility to meet most scheduling needs)

Requirement: 3-5 years of experience as a dispatcher; HVAC/Service industry experience required.

Pay Range: $24.00 to $36.00 per hour.

Quantum North America is a leading design-build firm specializing in Mechanical, Electrical, Plumbing, Installation, and Energy Engineering solutions. Since 2003, we've delivered reliable, cost-effective services across diverse markets nationwide. Headquartered in Dallas/Fort Worth, our team of 125+ professionalsincluding engineers, project managers, certified technicians, and skilled tradespeopledrives our consistent growth and reputation for excellence. With over 125 projects completed annually and operations in 30 states, we offer a collaborative, accountable work environment where innovation and client satisfaction are at the core of everything we do.

As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at Quantum North America and throughout the Compass world.

Job Summary

Coordinates and monitors services activities through timely, accurate dispatch and management of customer requests. Essential Duties and Responsibilities:

• Provides quality customer service to customers by providing one-on-one attention to detail.
• Coordinates with the Service Team and Project Management to schedule equipment startups, programming, commissioning, and other service activities.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
• Proactively plans, schedules, and dispatches service calls and preventive maintenance inspections, assigning technicians based on skill level, availability, and customer needs
• Ensures service requests are addressed efficiently and timely according to departmental standards and customer priorities. Communicates service status and follows up with customers upon completion.
• Serves as a liaison between service technicians, customers, Project Management, and other departments to ensure effective communication and coordination of service activities.
• Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures.
• Develops and maintains positive customer relationships. Ensures accurate, timely dispatch of service requests and maximum technician productivity. Communicates business opportunities to Account Managers and quoted work opportunities to Inside Sales.
• Resolves customer concerns, scheduling conflicts, and service-related issues. Exercises sound judgment in emergency situations and recommends solutions to recurring operational challenges.
• Performs other duties as assigned.

Enhance your quality of life through our comprehensive benefits:

• Medical/Dental/Vision Insurance
• 401K with Company Match
• Disability Insurance
• Life Insurance/AD
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace & Employee shopping program
• Identity Theft Protection
• Pet Insurance
• And More

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Mayland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Applications are accepted on an ongoing basis.

Quantum North America maintains a drug-free workplace.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: