Part Time Sales Associate - Westfield Century City

Part Time Sales Associate – Westfield Century City (Los Angeles, CA) The hourly rate for this role is $18.50 USD per hour – part-time, non-exempt position. Applicants must hold a valid US work visa or permanent residency. Please note that visa sponsorship is not available for this position. The Opportunity Century City is where we plant our flag in US soil. Our Sales Associate is the heartbeat of our store. Every great customer experience starts with you. You are the person our customers will remember — the one who helped them find something they loved, who knew the product inside and out, and who made them feel genuinely welcome. As a Part-Time Sales Associate, you’ll play a hands‑on role in bringing our first menswear store in one of LA’s premier retail precincts to life. You will deliver an exceptional customer experience, build genuine connections and representing the brand on the shop floor. You’ll work closely with your Store Manager and team to drive sales performance and contribute to a strong team culture. This role is perfect for someone who is customer‑focused, proactive, and excited to be part of building something new. You’ll be on the front line of our US expansion, helping bring our brand to life for a new market. Who are we? Industrie Clothing was founded in 1999 and is an institution in Australian men’s fashion. We are known for modern, practical and instinctively masculine clothing crafted with premium fabrics and clean, wearable and considered designs made to last. With over 120 stores across Australia and a solid online presence, we are ready to introduce the brand to the US market. Opening our first US retail store in Century City is a deliberate choice. It is a world class shopping centre that attracts the kind of customer who is quality and value‑conscious, discerning and invested in how they present themselves. We know Industrie will resonate here, we just need the right person and team behind them to bring this to life. Responsibilities: As a Part‑Time Sales Associate, you’ll play a key role in delivering the day‑to‑day success of the store. This includes supporting your team, driving sales and bringing the brand to life on the floor. Salesfloor & Customer Experience Initiate genuine conversations, keep every customer engaged throughout their visit and build strong customer connections Use effective selling techniques to drive sales and meet individual and store targets Stay up to date with product knowledge, key styles and promotions Initiate genuine conversations with every customer, ensuring to show a second or third piece as part of the service, not as a routine upsell Begin capturing client information from Day 1 (such as name, contact, purchase preferences) to support outreach and repeat visits Follow up with customers after purchases for new arrivals, events, or relevant product drops Own the fitting room experience — attend every room, offer alternatives and drive add‑on in the moment of intent Complete POS transactions accurately and in compliance with company policy Stock Processing & Store Presentation Assist in receiving and processing stock deliveries — counting, quality checking, tagging, and folding Replenish the sales floor from stockroom stock throughout the shift — keep the floor full and well presented Keep the stockroom tidy and organised during and after processing Return stock from fitting rooms to the floor promptly and correctly Process returns and exchanges and return items to their correct location on the floor or in stock Complete cycle counts and stocktakes tasks as directed Report any stock discrepancies, damaged items, or security concerns to your manager immediately Ensure all items going to the floor are correctly ticketed and security‑tagged Be Part of a High‑Performing Team Work collaboratively with your Store Manager and team to achieve results Take on feedback and continue to build your skills and product knowledge Contribute to a positive, inclusive and energetic team culture Follow all store policies and procedures, including California legal requirements Champion the Brand Be a strong brand ambassador on the shop floor with pride — in your presentation, your product knowledge, and your conduct Deliver a consistent experience that reflects how the brand looks, feels and behaves Bring energy and enthusiasm as part of our first US store team Qualifications & Experience: Previous retail or customer‑facing experience preferred — but we will consider candidates with genuine enthusiasm and the right attitude A genuine interest in menswear, fashion, or style — you do not need to be an expert on day one, but you need to want to become one Strong interpersonal skills — you enjoy talking to people and putting them at ease Reliable and punctual — your team counts on you to show up ready Comfortable standing for extended periods and handling physical stock tasks Flexible availability including weekends, late nights and peak trading periods Applicants must hold a valid US work visa or permanent residency. Please note that visa sponsorship is not available for this position. What we are looking for: Warm and approachable: customers feel at ease with you within seconds of meeting you Energetic and engaged: you are present on the floor, not going through the motions A learner: you absorb product knowledge quickly and enjoy knowing the details A team player with initiative: you help without being asked and you do not leave the dirty work for someone else Positive under pressure: a busy Saturday does not faze you Honest and trustworthy: you handle cash, product, and customer information with complete integrity Personally well‑presented: you take pride in how you look and that is reflected in how you represent the brand Physical Requirements Ability to stand and move throughout the store for extended periods Ability to lift and move up to 30 lbs Ability to bend, reach, climb ladders and perform stockroom tasks What we offer: Hourly rate of $18.50 USD per hour depending on experience and qualifications – Non‑Exempt 35% staff discount on Industrie Product We want to be upfront with you. This is our first store in the US, and building a customer base in a new market takes time. In the early months, you’ll be hands‑on across all areas of the store; from selling on the floor to supporting stock and day‑to‑day operations. We’re looking for someone who’s excited by that. Someone who brings energy, takes initiative, is happy to roll up their sleeves and be part of the team that helps make this brand a success in America. Equal Opportunity Employer Industrie Clothing is an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, colour, religion, sex (including sexual orientation or gender identity), national origin, age, disability, medical condition, genetic information, marital status, veteran status, ancestry, or any other protected characteristic under applicable law. Kickstart Your Career with Industrie in Our U.S. Launch Team! Ready to lead our first U.S. store and help introduce Industrie to the American market? Work Location: In person #J-18808-Ljbffr Industrie Australia