Evening Housekeeping Supervisor

Job Description

Job Description

Position Summary

The Evening Housekeeping Supervisor is responsible for overseeing housekeeping operations during evening shifts to ensure guest rooms, public areas, meeting spaces, and back-of-house areas are maintained in accordance with hotel standards. This position provides leadership, while ensuring cleanliness, guest satisfaction, safety, and operational efficiency.

Essential Job Functions

Leadership

• Inspect completed work for quality and compliance with hotel standards.
• Promote teamwork, professionalism, and a positive work environment.
• Address concerns and communicate issues to the Executive Housekeeper.

Housekeeping Operations

• Ensure guest rooms are cleaned and serviced according to hotel and brand standards.
• Oversee evening cleaning of public areas, restrooms, meeting rooms, and employee areas.
• Monitor room status updates and coordinate with the Front Office regarding room availability.
• Ensure proper stocking of housekeeping closets, linen rooms, and supply areas.
• Respond promptly to guest requests for amenities, linens, and housekeeping services.
• Assist with room cleaning and public area maintenance as needed.

Guest Service

• Provide exceptional hospitality and customer service to guests.
• Handle guest concerns, complaints, and special requests professionally and promptly.
• Follow up on service recovery opportunities to ensure guest satisfaction.
• Maintain a visible presence throughout the property to support guests and team members.

Inventory & Supplies

• Monitor inventory levels of linens, guest supplies, cleaning chemicals, and equipment.
• Ensure proper use and storage of cleaning supplies and chemicals.
• Report supply shortages and equipment needs to the Executive Housekeeper.

Safety & Security

• Ensure compliance with safety procedures and hotel policies.
• Conduct routine inspections to identify maintenance, safety, or security concerns.
• Report hazards, accidents, damages, and incidents immediately.
• Ensure proper handling and storage of chemicals according to Safety Data Sheets (SDS).
• Maintain key control and security of housekeeping areas and equipment.

Administrative Responsibilities

• Complete daily reports, inspection logs, and shift documentation.
• Maintain accurate records of room inspections, and guest requests
• Communicate effectively with management regarding operational concerns.
• Participate in department meetings and training sessions.

Qualifications

• High school diploma or GED required.
• Minimum one to two years of housekeeping experience preferred.
• Prior supervisory experience in hospitality, housekeeping, required
• Strong leadership, communication, and organizational skills.
• Basic computer skills and familiarity with hotel property management systems.
• Strong attention to detail and commitment to cleanliness standards.
• Ability to work independently and make sound decisions.

Physical Requirements

• Ability to stand, walk, and move throughout the hotel for extended periods.
• Ability to lift, push, pull, and carry up to 50 pounds.
• Ability to bend, stoop, kneel, reach, and climb stairs frequently.
• Ability to operate housekeeping equipment safely.
• Ability to work evenings, weekends, holidays, and special events.

The Evening Housekeeping Supervisor is expected to:

• Maintain hotel cleanliness standards at all times.
• Ensure guest satisfaction through excellent hospitality and prompt service.
• Demonstrate strong leadership and accountability.
• Maintain labor productivity and operational efficiency.
• Support department goals and hotel objectives.
• Promote a safe, respectful, and inclusive workplace.
• Uphold the hotel's core values of Respect, Humility, Integrity, Accountability, and Trust.