Manager, Retail Operations

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

The ideal candidate for this role will have a minimum of 5 years' experience in a multi-store retail role, ideally within a luxury, premium consumer, or specialty retail environment; Bachelor's degree preferred; a relevant combination of education and work experience will be considered. You will have demonstrated project management experience: managing concurrent project with cross-functional stakeholders, defined milestones, and budget accountability. You will have strong analytical, quantitative, and critical thinking skills, with the ability to leverage data for strategic decision-making and continuous improvement. You will be highly organized, proactive, and detail-oriented, with superior follow-through, and be able to manage multiple simultaneous projects with competing priorities, tight deadlines, and shifting timelines, ensuring accuracy and compliance. The ideal candidate will be highly proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook); SAP knowledge is preferred.

What are we expecting from you?

The Manager, Retail Operations is responsible for the execution and management of daily retail operations, ensuring compliance with both Maison and Richemont Policies. This role serves as the primary project manager for store development initiatives, such as new store openings, renovations, and relocations across the Americas, coordinating cross-functional efforts and continuously evolving related processes. The Manager, Retail Operations also builds and maintains strong partnerships with key corporate functions to support process improvement, system enhancements, and ensure strategic alignment and scalable solutions throughout the regional retail network.

In this role, you will:

Operational Management & Systems:

• Execute and manage daily retail operations functions in line with Maison Policy and Richemont Policy, ensuring operational excellence across store operations.
• Develop and maintain an expert knowledge of all in-store processes, applications, systems, policies, and procedures, staying current with business changes to drive necessary updates.
• Manage the team's communication calendar for recurring activities, system updates, and project work.

Project Management (Store Development & Initiatives):

• Support the Senior Manager, Retail Operations in managing the project portfolio, acting as the primary project manager for new store openings, renovations, and relocations across the Americas.
• Coordinate project activities with cross-functional corporate partners and Retail Leadership, managing timelines, communication, and store team coordination, including floor plan reviews with Store Design.
• Develop and continually evolve New Store Opening (NSO) process, procedures, checklists, and communication strategies, incorporating feedback for continuous improvement.

Cross-Functional Collaboration & Process Improvement:

• Build and maintain strong partnerships with key cross-functional teams (Retail, Retail Finance, Inventory Control, Legal, Logistics, Training, After Sales, CRM, Merchandising, Store Planning) to facilitate coordination and ensure alignment on shared objectives across the Americas.
• Support the development of operational user guides, SOPs, and system enhancements.
• Facilitate coordination among Regional Operations Managers and maintain presence at key retail events as needed.

More than a role...we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

The recruitment process:

Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer:

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Salary Range: $105,000 - $115,000 (Annual)

This role is bonus eligible