Veterinary Client Service Representative

Description Lien Animal Clinic is looking for a Full-Time Customer Service Representative to join our team! Compensation negotiable based on credentials and experience with a hourly pay rate starting at $21.50‑$23.50 per hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Why Join Our Team? At Lien Animal Clinic, we’re a well-established, fast‑paced small‑animal practice located in the heart of West Seattle, proudly serving our community since 1951. Our team includes four dedicated doctors and over 20 talented support staff who genuinely care about each other, our clients, and every patient that comes through our doors. We’re committed to delivering exceptional veterinary care and creating a warm, welcoming experience for our clients—many of whom have been with us for generations. Our workplace is collaborative, supportive, and filled with opportunities to learn and grow. We value positivity, teamwork, and a healthy dose of humor to get us through the busy days. If you're someone who brings enthusiasm, compassion, a strong work ethic, and you thrive in a dynamic environment, we’d love to meet you. This is a place where you can truly make a difference—and have fun doing it. Job Description The Client Service Representative works closely with Veterinarians, Technicians & Assistants. This role includes administrative and personnel duties. It requires excellent interpersonal skills dealing with both clients and staff. The candidate must be able to work independently, pay attention to detail, and respond quickly and calmly to crises. This position requires good computer skills, strong math skills, and the ability to make change. A high school diploma or equivalent is required. The CSR team is occasionally called upon to assist with patients, so the candidate must be able to lift up to 50 lbs unaided and be able to stand or walk for most of the day. The candidate must qualify for a Washington State Medication Clerk License within 90 days of hire. Responsibilities Greet clients warmly and assist them with checking in for appointments, filling out necessary paperwork, and scheduling future visits. Answer phone calls and emails, addressing client inquiries, scheduling appointments, and providing information about our services. Maintain client records accurately and confidentially using our electronic medical records system. Process payments for services rendered, including invoicing, collecting payments, and handling financial transactions. Assist veterinarians and technicians with administrative tasks as needed, such as preparing examination rooms and organizing medical supplies. Educate clients on preventive care, wellness programs, and recommended treatments, ensuring they have the information needed to make informed decisions about their pet’s health. Requirements Previous experience in a customer service or administrative role, preferably in a veterinary clinic or animal‑related setting. Excellent communication skills, both verbal and written, with the ability to convey information clearly and compassionately. Strong interpersonal skills and the ability to build rapport with clients and colleagues. Proficiency with computer software, including experience with electronic medical records systems and Microsoft Office Suite. A passion for animals and a genuine desire to contribute to their well‑being. Benefits We invest heavily in our employees' long‑term growth and happiness. We offer a comprehensive benefits package including medical, vision and dental insurance, a 100 % paid life insurance policy, PTO, internal and external continuing education, bonuses, dynamic pet care discounts, 401(k), and much more. If you want to make a positive impact on our clients and patients' lives, then we want you on our team. Apply today! #J-18808-Ljbffr Thrive Pet Healthcare