Security Supervisor

Buffalo, NY

Full time

JR103712

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

The Security Supervisor provides on the job work direction to assigned personnel in addition to supervisory assignments. All Duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:1. Have a complete working knowledge and requirements for all facets of the following positions; Security Ambassador, Security Officer and Security Supervisor. The Security Supervisor must be able to work and coach, encourage and oversee team members in the Security Ambassador and Security Officer position. Report any deviations to the Security Shift Manager or above. 2. Responds, mitigates and de-escalates any incidents that require Security intervention within SGC guidelines. Incidents may include, but are not limited to; intoxicated guests, domestic disputes, assaults, larcenies, harassment, medical situations, critical incidents, etc. 3. Maintains a professional attitude and demeanor that inspires those who report to them and fosters a positive work environment.4. Develops, mentors and trains enrolled Seneca Nation members for future career paths within the company.5. Approve and submit all activity, incident reports, logs, etc. reports generated by Security personnel.6. Maintain an accurate inventory of all equipment used by the Security Department.7. Maintain an accurate inventory of all assigned keys and ensures key control policies are followed.8. Successfully complete CPR/First Aid Training Course; and any other training required by the Director of Security or above as well as any required courses for Management from the Seneca Gaming Corporation. .9. Assist in any internal or external investigations conducted by the Seneca Gaming Corporation, SGA or authorized local authorities.10. Complete required post-accident/reasonable suspicion drug and alcohol testing as required by department guidelines/policies. 11. Act as Supervisor to regular security personnel on duty, which includes but is not limited to; assignment and scheduling of regular security duties, ensuring and tracking attendance, providing for additional security as needed, ensuring that personnel complete all necessary paperwork before end of shift, report any breach of rules and regulations of the Seneca Gaming Corporation, enforcing policies and procedures within the Seneca Gaming Corporation, and issuing disciplinary action to subordinates within the Security Department.12. Maintain the chain of command, ensuring subordinates are informed of all information, as well as informing the supervisor of developments as they occur.13. Assist the Security Ambassadors or Security Officers in their regular duties, acting in their positions when needed.14. Must build, instill and maintain a fair and equitable work environment for all team members with whom the Security Supervisor works with. 15. Have a firm working knowledge of roles of all Security personnel for emergency situations. Have a strong working knowledge of emergency plans and protocols such as the Emergency Response Plan or Business Continuity Plan for Security. Knows the requirements of a Security Supervisor in the event of an emergency. Notifies the Security Operations Manager or above when appropriate. .16. Maintain the strictest of confidentiality with respect to the internal functions of the Security Department as well as any other information deemed to be confidential.17. May be required to assist in hiring duties for the Security Department. 18. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.19. Maintain a professional work environment with supervisors, managers and staff.20. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. Attend all necessary training meetings. 21. Must complete all required SGC Training programs within nine (9) months from commencement of employment.22. Provide testimony in court when required. 23. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:1. Must be 18 years of age or older upon employment.2. High School diploma or its equivalent required. Preference will be given to candidates with an Associate’s degree or above in Criminal Justice, Justice Studies, Business Management or a related field.3. Must have six (6) months experience in a leadership position within a relevant field (Security, Hospitality, Law Enforcement or Military).4. Must be able to use approved software programs for Security duties (such as report writing software, Dispatch software, etc.) as well as programs such as Word and Excel. Must possess an understanding of legal ramifications and implications of various employee and customer actions.

Language Skills and reasoning Ability:1. Ability to communicate effectively both written and orally.2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.3. Must have ability to deal effectively and interact well with the customers and employees.4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.1. Must be able to stand, walk and move through all areas of the casino.2. Must be able to work nights, weekends and holidays.3. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.4. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, noisy casino environment and effectively deal with guests, management and employees in all situations.

Salary Starting Rate:$24.40

Compensation is negotiable based on experience and education.

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Gaming Corporation!We are thrilled that you are considering joining our team. At Seneca Gaming, our mission is to provide the best place to work and play.

Our dedication to this mission is reflected in our BEST Service Standards!We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well-being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Gaming Corporation. We are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SGC!

If you're passionate about delivering exceptional service and being part of a dynamic and supportive team, we invite you to apply and join us in making Seneca Gaming the best place to work and play.Thank you for considering Seneca Gaming Corporation. We look forward to receiving your application and learning more about how you can contribute to our outstanding team.Warm regards,

The Seneca Gaming Corporation Team

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