Customer Experience Associate

Responsibilities Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience. Meets customers' needs, solves problems independently, and recognizes when to escalateto a manager. Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience. Builds emotional connections through meaningful and empathetic interactions with customers. Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed. Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns. Job Details Hourly pay range: $19.91 - $28.12 USD. Job type: Permanent, Part-time. Hours: 12-20 hours per week. Retail environment, weekend, night and holiday availability needed. Benefits Generous paid time off, holiday and sick time WiselyPay – get earned wages up to two days early Paid parental leave (up to 16 weeks) KinderCare tuition discount Retirement and bonus plans Co-worker discount, meal deal, and referral bonus Pet insurance program Education assistance and learning programs Safety shoe reimbursement 24/7 telehealth visits Dental and vision plans Medical and Rx plans (must work min. 20 hrs/wk) A fun and inclusive work environment Qualifications 1 year sales or customer service experience preferred The starting rate/ salary for this position ranges from 19.91 USD to 28.12 USD and will be based on relevant work experience. #J-18808-Ljbffr IKEA Gruppe