Manager, Product Management (Business Complete)

Manager, Product Management (Business Complete)

ROLE SUMMARY
The Manager, SME Business Complete Product owns the product strategy and roadmap for SME Business Complete — Mastercard's integrated value proposition that drives product completeness, cross-sell, and customer stickiness across issuing and acceptance. This role leads 0→1 product development, validates product-market fit through structured pilots, and serves as the strategic bridge between Product, Engineering, and Commercial teams at the C-level.
KEY RESPONSIBILITIES
• Own the product strategy and roadmap for SME Business Complete, defining the end-to-end value proposition that drives product completeness, cross-sell, and customer stickiness across issuing and acceptance.
• Lead product development and go-to-market alignment with GTM and regional teams to translate market signals into scalable product features and packaging.
• Drive "Right-to-Win" validation by building business cases, piloting in priority markets, and establishing KPIs to measure product-market fit before scaling.
• Serve as the strategic bridge between Product, Engineering, and Commercial teams — presenting product roadmaps and performance to C-level stakeholders.
KEY QUALIFICATIONS
• 10+ years in product management/strategy, ideally in payments, fintech, or B2B SaaS.
• Proven experience building 0→1 products and scaling post-validation across multiple markets.
• Strong executive storytelling and stakeholder management — comfortable presenting to SVP/EVP audiences.
• Deep familiarity with SME/commercial card ecosystems, issuer economics, and interchange dynamics.
PREFERRED QUALIFICATIONS
• MBA or advanced degree in business, strategy, or related field.
• Experience within Mastercard, Visa, or comparable payment network product ecosystems.
• Track record of launching and commercializing products in multiple geographies (NAM, LAC, EUR, AP).
• Experience working with Data & Services teams to embed analytics into product design.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.