Customer Service Specialist

Customer Service/Scheduling CoordinatorThe Customer Service Department is a large part of our company and works with all departments to ensure an excellent customer experience. As a Scheduling Coordinator you will spend most of the day on email and/or phone with external/internal customers, resolving issues, collecting, entering and processing orders for installation.Essential Duties and Responsibilities:Inputting customer details on ordersTranscribing selection sheets for install/transcribing for repairsProcess work order for installProofreading dataAnswer email in timely mannerAnswer phone calls/return missed phone calls and voicemails immediatelyUpdate records for reselections and/or rescheduled installsDealing with customer and homeowner queriesWorking to meet deadline each day/sense of urgencyHelping all teammatesOperate office equipment including computer and copierAdhere to confidentiality regulationsRequired Skills/Abilities:Typing skills / 40 wpm preferredAccuracy and attention to detailGood communication skills both written and verbalComputer skills and knowledge of flooring/new home construction a plusBasic literacy and numeracy skillsEducation and/or Experience:3 – 5 years of customer service experience preferredHigh School Diploma/GED/CollegePhysical Demands:Ability to lift 1-10lbs occasionallyRequired to remain stationary for prolonged periods of time, repetitively use hands to finger, handle, grip, feel, reach with hands and arms, occasionally stand, walkAble to hear, understand and distinguish speech and/or other soundsBenefits:Medical, Dental and Vision coverage401KPaid HolidaysVacation and Personal TimeOn-site Gym FacilityEmployee Appreciation EventsThis is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. FS Builder Resources