Health Operations Manager

Job Title: Health Operations ManagerJob Status: Full-timeJob Summary: Under limited direction from a senior level manager, the Manager of Health Operations uses specialized knowledge in mental health and substance abuse treatment and skills obtained through experience, specialized training or certification to supervise the daily operations a team of individuals providing mental health and substance abuse services to a defined population. Leads defined work or projects of moderate scope and complexity. Assigns cases to professionals and serves as a technical advisor to teams. Resolves or recommends solutions to complex problems. May have extensive contact with internal and external customers to obtain additional grants and funding for the program as well as locate available help outlets.Essential Duties and Responsibilities: Plan, assign, monitor and manage the work of othersReview performance and evaluate results achieved by subordinatesCoach and mentor subordinates and document discussions on a regular basisInterpret, apply and recommend changes to organizational policies and proceduresReview progress of assignments with senior managementBalance conflicting resource and priority demandsTrack staff productivityTrack billing in conjunction with Information and Technology departmentConduct staff meetings and case conferences and may consult and train on specific areas of expertise both internally and globally regarding treatmentEnsure compliance with agencys quality assurance plan in conjunction with Quality Assurance ManagerDocument all services in compliance with the agencys quality assurance plan and report on program progress at required intervals per funding guidelinesConduct regular reviews of program files and medical records for accuracy and completenessDevelop manual and curriculum of treatmentConduct group therapy sessions as neededCreate, manage and operate within a specified budget in conjunction with the Fiscal departmentParticipate in program audits and follow up on findings and recommendationsMaintain agency confidentiality and clients privacy in accordance to the agencys policies and proceduresMaintain currency in areas of psychosocial rehabilitation and therapeutic intervention techniquesShall follow the funding sources requirements and CARF standards applicable to the services you provideMay provide direct care to patients as neededMay plan and execute various special event activities designed to increase awareness of specific programs and increase donationsMay participate in public speaking events and/or various external meetings on behalf of ACCESSMay participate in the writing of grant proposals in an order to retain current funding and/or obtain new funding and review grant contracts and consult with Director on a regular basis to ensure complianceMay conduct psychological testing and substance abuse counseling as appropriate based on qualifications and assigned functional areaMay translate and interpret information for non-English speaking clients as neededOperate standard office equipment and use required software applicationsPerform other duties and responsibilities as assignedKnowledge, Skills and Abilities:Knowledge of:Biological, psychological and sociological concepts and trendsAdvanced concepts, practices and procedures of crisis intervention techniquesCommunity resources including social services agencies and crisis intervention providersProcesses, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being receivedSkill in:Operating standard office equipment and using required software applications for program area and other applications, including Microsoft OfficeAbility to:Manage conflict in a calm and professional mannerPartner with other functional areas to accomplish objectivesFacilitate meetings, ensuring that all viewpoints, ideas and problems are addressedObjectively gather information, identify linkages and trends and apply findings to assignmentsOrganize and prioritize multiple tasks and meet deadlinesHandle stressful situations and provide a high level of customer service in a calm and professional mannerCommunicate effectively, both orally and in writingSpeak and write in EnglishInterpret, speak and write in Arabic, Spanish or other native language of the predominant service population preferredMaintain confidentiality of agency, employee and client informationEducational/Previous Experience Requirements:Minimum Degree Required:Masters degreeDoctoral degree preferredRequired Disciplines: Social Work, Psychology, Counseling or related field~and~At least 5 years of experience working in a mental health setting as a Fully Licensed Master Social Worker, Licensed Psychologist or Licensed Professional Counselor with prior management skillsAt least 2 years working in a supervisory capacity in a clinical settingExperience with grant writing preferredExperience in a substance abuse setting may be required based on assigned functional areaAny equivalent combination of experience, education and/or training approved by Human ResourcesLicenses/Certifications:Licenses/Certifications Required at Date of Hire: Fully Licensed (Master Social Worker or Ph.D.)Licensed Professional Counselor (LPC)CAFAS certified if position is responsible for child therapy.MCBAP Certified Addiction Counselor or Certified Advance Addiction and Drug Counselor, and Certified Clinical Supervisor Michigan (CCS-M) may be required based on assigned functional area or ability to obtain within 6 monthsWorking Conditions:Hours: Normal business hours, some additional hours may be requiredTravel Required: Local travel, up to 15%Working Environment: Climate controlled officeDepartment: Community Health & Research Center Location: Dearborn, MI