Customer Service Associate Manager - Roanoke, VA
Msccn
Customer Service Associate Manager
Wells Fargo is seeking to fill 3 Customer Service Associate Manager roles to join our Credit Card Customer Service department. Learn more about the career areas and lines of business at wellsfargojobs.com. In this role, you will:
- Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service
- Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service
- Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures
- Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction
- Interact directly with external customers
- Manage allocation of people and financial resources for customer service
- Mentor and guide talent development of direct reports and assist in hiring talent
Vacancy posted 22 hours ago
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