Claims Representative

Job Description

Job Description

Claims Representative

• Location: Austin, TX | Hybrid After Training (2 days onsite per week)
• Schedule: Monday-Friday, 8AM-5PM
• Pay: $21/hr
• Employment Type: Contract-to-Hire
• Industry: Insurance
• Benefits: This position is eligible for Medical, Dental, Vision, & 401K

Addison Group is partnering with a growing insurance administration organization to identify a detail-oriented Claims Representative to join their team. This is an excellent opportunity for someone with strong customer service skills who enjoys investigative work, document review, and supporting the claims process from start to finish.

This position begins with comprehensive training to learn the company's vehicle warranty claims systems, processes, and documentation requirements. Successful candidates will start in a support capacity before transitioning into a specialized claims department.

• Handle a high volume of inbound calls from customers, dealerships, and other parties involved in the claims process
• Make outbound calls to dealerships and customers to obtain documentation and information needed to process claims
• Follow up on missing paperwork and supporting claim documentation
• Review claim files for accuracy and completeness
• Process and update claims within internal systems
• Move claims through the appropriate stages of review and approval
• Maintain detailed and accurate records of all communications and claim activity
• Provide excellent customer service while adhering to company guidelines and procedures
• Support various claims departments as needed during training and onboarding

• 2-3+ years of customer service experience
• Experience in insurance, banking, automotive dealerships, or claims processing is a plus
• Strong attention to detail and organizational skills
• Excellent verbal and written communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with computers and ability to learn new systems quickly
• Reliable, professional, and team-oriented attitude

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.