Mortgage Fulfillment Manager

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world’s most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary SolomonEdwards is looking for a Mortgage Fulfillment Manager for one of its mortgage clients to act as a key contributor in workflow management, new initiatives, process development, and culture building. As the Mortgage Fulfillment Manager, you will monitor workflows and queues to ensure service levels are met, develop process improvements, and/or actively seek methods to streamline business processes and manage and set goals for a team. Position Locations Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Moorpark, CA Pasadena, CA Essential Duties Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues, and work toward business solutions. Develop new and more innovative, efficient processes to improve overall end-to-end cycle times or improve quality. Support, recommend, and implement technology initiatives. Be responsible for communicating monthly results to Management on departmental performance objectives. Act as the main point of escalation for all issues within the function. Perform capacity and staff planning to ensure adequate service levels are met. Perform other related duties as required and assigned. Demonstrate behaviors that are aligned with the organization’s desired culture and values. Qualifications Bachelor’s degree or equivalent work experience. 5+ years of relevant work experience. Mortgage experience is a plus. Skills and Job-Specific Competencies Advanced knowledge of Microsoft Office (Excel, Access, Word, and PowerPoint). Travel Requirements No travel will be required, unless at the client's discretion. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $24 – 28. Benefits We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. Team Culture We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. #J-18808-Ljbffr