Senior Care Coordinator

Job Description

Job Description

Are you seeking a rewarding and fulfilling career in the Mental Health and Addictions field? Do you have a passion for helping adults in our community?

Apply to be a Senior Care Coordinator today!

“The best thing about coming to work at Horizon Health Services is knowing that I am given the opportunity to make a difference within the community, and, knowing that I am supported by my amazing team!”

–Natalie, Advanced Practice Care Coordinator

What will your day look like?

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

As a Senior Care Coordinator at Horizon, you will…

• Provide independent, person-centered care coordination for adults living with serious mental illness (SMI).
• Conduct comprehensive biopsychosocial assessments and develop individualized care plans that highlight each member’s needs, goals, and strengths.
• Manage an autonomous caseload of approximately 40 members, ensuring high-quality, timely, and consistent care.
• Meet with high‑risk members in their homes or community settings to provide intensive, face‑to‑face support.
• Connect members with appropriate community resources, benefits, and services to enhance stability and wellbeing.
• Collaborate closely with interdisciplinary care teams to ensure coordinated, effective service delivery.
• Employ creative problem‑solving to help members overcome practical barriers and achieve their care plan goals.
• Gain leadership experience by supervising and mentoring interns in the care coordination process.

Why choose Horizon to build your career?

At Horizon, we don’t just offer a workplace—we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 18 consecutive years and one of America’s Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion!

What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: We know you want to retire comfortably and we’re here to help!  Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
• Employer-Paid AAA Membership: Care Coordinators receive a AAA single membership plan, fully covered by Horizon.
• Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.
• Horizon offers clinicians a Behavioral Health AI-powered platform to assist with note documentation requirements.  This assists with reducing administrative burden and enhancing quality documentation/clinical outcomes.
• Paid time off and paid holidays!

What makes you a great candidate?

We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job:

• Bachelor’s Degree in a Human Services related field required.
• Five or more years of experience working with the mental health and substance use population required.
• A clean, valid, NYS driver’s license, three years of driving experience, and reliable transportation to travel locally on a regular basis required.
• Leadership experience.
• Excellent verbal and written communication skills.
• Ability to work independently while also being part of a large team.
• Organizational, time management, and problem-solving skills.

Location :

1000 Young St. Suite 500 Tonawanda, NY 14150. This position is specifically serving Erie/Niagara County, so travel within Erie/Niagara County will be required.

Hours :

Monday through Friday - no weekend hours in this position! This position has a schedule from 8:00 AM - 5:00 PM on Monday – Thursday, and on Friday’s 8:00am-2:00pm.

Compensation 

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $23.41 - $27.00. Starting pay may be impacted based on experience and education. This position includes a bonus earning opportunity, with an annual max potential of $4,800, based on volume of service visits provided and cash equivalent opt out benefits. Compensation adjustments are evaluated annually.

Physical demands associated with this position include:

• Sitting for extended periods, alternating between standing and sitting
• Local travel between worksites
• Mobility required involving repetitive wrist, hand, and finger movements.
• Handling light duties, occasionally lifting objects up to 20 pounds
• Exposure to various environmental conditions including low/high temperatures, outdoor elements.

Horizon DEIB Statement:

Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values. We uphold principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for our employees, patients, and communities.

Disclaimers:

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency providing in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.