Patient Access Rep

Opportunity

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• Pay: $17.00 - $18.15/hr based on experience
• Location: On‑site at Adena – Pike, Waverly, OH
• Role: PRN Patient Access Associate Specialist

Job Responsibilities

• Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and utilize an overlay tool while delivering excellent customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter‑office calls.
• Adhere to policies and provide compassionate customer service in all interactions.
• Accountable for point‑of‑service goals as assigned.
• Utilize quality auditing and reporting systems to correct accounts, conduct audits, and ensure forms are completed accurately and in a timely manner to meet audit standards, providing statistical data to leadership.
• Perform pre‑registration of patient accounts prior to visits, including inbound/outbound calls to obtain demographic, insurance, and financial information and collections.
• Explain consent for treatment forms to patients/guarantors/legal guardians, obtain signatures, and distribute patient education documents and required forms.
• Review eligibility responses in the insurance verification system, select appropriate insurance plan codes, and enter benefit data to support point‑of‑service collections and billing processes for a clean claim rate.
• Screen medical necessity using Advanced Beneficiary Notice software to inform Medicare patients of possible non‑payment, distribute ABN and other designated documents, and provide necessary documentation.

Experience We Love

• 1+ years of customer service experience.
• Inquisitive and open to innovation, including AI, to improve processes and patient/client experiences.

Minimum Education

• High School Diploma/GED required.

Certifications

• CRCR required within 6 months of hire (company‑paid).

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well‑being programs.
• You will receive quarterly and annual incentive programs for exceptional performance.
• You will have opportunities for professional development and tuition reimbursement.

Ensemble is an equal employment opportunity employer. We do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact View email address on click.appcast.io.

This posting addresses state‑specific requirements to provide pay transparency.