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Front Office Assistant

Miracle-Ear

Front Desk Associate

We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate!

As a Front Desk Associate, you are the customer's first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We're seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.

Responsibilities:

  • Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
  • Scheduling, screening, and confirming new appointments through inbound and outbound calling.
  • Provide customer resolution to any concerns or questions.
  • Communicate all relevant customer information to the Hearing Care Professional
  • Collect and record customer payments.
  • Maintain the customer database by updating office records.
  • Inform the customer about hearing care accessory options.
  • Handle walk-ins and after-care for existing customers.
  • Help run office promotions by participating in any marketing and social media initiatives.
  • Support hearing aid maintenance, cleaning and repairs.
Vacancy posted 2 days ago
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