Customer Success Manager - Search Marketing Analytics

Job Description

Job Description

Shape the future of Search.

About BrightEdge 

BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape.

What sets BrightEdge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged, and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, BrightEdge is a great place to build your career.

About the Role 

This role requires at least 3 days onsite in our Cleveland office.

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

As a Customer Success Manager on the Search Marketing Analytics team, you’ll work with some of BrightEdge’s most sophisticated customers to drive value throughout the customer lifecycle. You’ll help customers turn digital marketing data into actionable insights that improve their brand visibility and performance across an evolving search landscape. By understanding their data, tailoring the platform to their needs, and translating insights into meaningful business impact, you’ll become a trusted partner across multiple teams and divisions. Ultimately, you’ll help customers get the most out of BrightEdge and use our technology to make a real difference for their business.

How you'll spend your time:

• Drive Business Outcomes — Turn customer data and digital marketing insights into strategies that improve brand visibility and business performance.
• Analyze & Present Data — Analyze customer data, identify meaningful insights, and confidently present findings and recommendations to customer leaders and executives.
• Translate Business Needs — Understand customer goals and translate them into effective platform workflows, reporting, research, and use cases.
• Drive Adoption & Engagement — Lead customer sessions, train teams across divisions, and drive platform adoption through ongoing education and strategic partnership.
• Expand Customer Impact — Build strong relationships, identify opportunities to increase platform value, and enable advanced AI-powered use cases that support long-term customer success.

We're excited about you if you have:

• 5+ years of relevant experience managing multiple customer accounts, ideally in Customer Success, Digital Marketing, Analytics, or a related field
• Bachelor’s degree required
• Data & Business Acumen — Ability to uncover business needs, analyze data, develop insights, and present recommendations to customers and executive stakeholders
• Platform & Project Management — Experience driving technology adoption, managing complex integrations, and partnering with technical and business stakeholders
• Digital Marketing Expertise — Strong understanding of digital marketing with working knowledge of SEO
• Analytics Experience — Enterprise experience with Tableau, Domo, Power BI, Adobe Analytics, or similar platforms

Benefits

• Motivating, high-impact work that builds your career 

• Medical, dental, and vision insurance with multiple package options 

• 15-23 days PTO depending on tenure plus 10 paid holidays 

• Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs 

• Discounted gym membership and fitness benefits 

• No or low cost therapy and professional coaching sessions through Spring Health 

• 4-6 weeks fully paid parental leave 

• Pet wellness and insurance plans to keep your furry family healthy 

This role offers a base salary plus a quarterly performance bonus on an 80/20 split. The listed range reflects the total on-target earnings (OTE) for this position (base + variable). Actual compensation will depend on your skills, experience, and other job-related factors.

How we work

BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.