Patient Care Representative Full Time

Job Description

Job Description

In & Out Urgent Care is growing, and we want you to come grow with us.  We opened our first Urgent Care in 2015 in Uptown New Orleans and have since opened three additional locations.  We have locations in Metairie, Mandeville, and Covington.  Our mission is to create a place where the genuine care and comfort of our patients and their families is our highest priority.  We have an outstanding, dedicated team that you can trust to make this all possible.  We are seeking to hire motivated and goal orientated individuals as we continue our growth of opening additional locations to serve the community.

We have positions available for Full Time PATIENT CARE REPRESENTATIVES.  You must be able to work at least 5 shifts a month; 12 Hr Shifts Weekdays and 8 Hr Shifts Weekends; rotating weekends and willing to work at our other urgent care locations when needed.

 
Our PATIENT CARE REPRESENTATIVE, work under the direction of a Provider and Clinical Director, assisting in the delivery of healthcare to our patients. 

Our PATIENT CARE REPRESENTATIVE are Multifunctional and perform a wide variety of duties with the main focus of giving our patients the best experience by performing Front Office duties. 
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Job Duties include, but are not limited to the following:

·       Answers phones in a professional manner. Screens or forwards calls to the appropriate person, providing information or taking messages, while maintaining patient confidentiality. Retrieves messages from voice mail and returns calls if applicable.
·       Conducts follow up calls to the appropriate patient from the previous day; schedules follow-up appointment if requested.
·       Greet patients entering the facility with a warm and friendly smile, determines nature and purpose of visit. Facilitates patient flow by notifying the clinical team of patient’s arrival, being ware of delays and communicating this with patients and clinical staff.
·       Scans medical documents into the patient’s electronic medical record. Maintains patient account by obtaining, recording, and updating personal and financial information. Protects patient’s rights by maintaining confidentiality of personal, medical, and financial information.
·       Schedules and registers patient for visit. Verifies patient demographics and insurance information.
·       Maintains reception and lobby area in a neat and orderly condition.
·       Knowledgeable of what forms to use for the appropriate visit and procedure
·       Collects and records patient copays/payments on daily log sheet and sends this information to the billing department at the end of each shift.
·       Prints daily log, day sheets, credit transaction summary.  Ensure that all totals balance to report.
·       Counts and Balances petty cash at the beginning and end of each shift.
·       Completes end of the day spreadsheet and deposit sheet and sends to billing department at end of each shift.
 
Required Qualifications:

·       High school graduate or equivalent.
·       Completion of Medical Assistance accredited program preferred, but not required.
·       1-2 years front desk experience in a medical environment preferred.
·       Ability to work 12 hour shifts during the week and 8 hour shifts on the weekend, including holiday hours as needed. Rotating weekend shifts. Able to work at other locations when needed
·       Great computer skills, including familiarity in documenting patient information in an electronic medical record.
·       Ability to type 60 words per minute with 96% accuracy.
·       Must be detailed oriented, with excellent interpersonal communication skills.
·       Ability to communicate in person, on the telephone and in writing.
·       Ability to deal with the public and assist ill and distraught patients.
·       Basic medical terminology

So come on, join our Team and grow with us!  Apply Today!