Account Manager

Note to applicants: This exciting opportunity, with a generous benefits package, is an in-office position with operational hours M-F between the hours of 8:00 am-5:00 pm. This position is full-time and on-site at our office in Valencia, CA

Who We Are

Sunco is a leading American lighting and electrical eCommerce retailer proudly serving electrical contractors, builders, and property owners. Based in sunny Valencia, CA, we're guided by values of customer-centricity, expertise, grit, and agility. Our vision is to simplify the purchase-to-install journey through a seamless, one-stop experience built on selection, service, speed, and savings. When our customers win, we win. By joining Sunco, you're joining a company committed to continuous progress and improving efficiency across every project we support.


Who You Are:

1. Smart - strong reasoning and critical thinking

1. Passionate - your work is your sport of choice

1. Optimistic - self-explanatory

1. Tenacious - extraordinary impact requires extraordinary grit and work ethic

1. Adaptable - the world evolves at breakneck speed. You evolve faster.

1. Kind - but that doesn't mean you're a pushover. Kindness lets you make hard decisions.

About the Role:

We are seeking an experienced and motivated Account Manager to join our team. The Account Manager will be responsible for building and maintaining strong, long-lasting customer relationships, ensuring customer satisfaction, and maximizing revenue growth for our company. This role requires exceptional communication and organizational skills, as well as a deep understanding of our products or services.

What You'll Do:

Client Relationship Management:
• Serve as the main point of contact for assigned clients and develop strong, trusted relationships.
• Understand client needs, objectives, and challenges to provide tailored solutions.
• Proactively identify opportunities to upsell or cross-sell additional products or services.

Account Management:
• Develop and implement account plans to achieve growth and retention targets.
• Monitor account performance and ensure client expectations are met or exceeded.
• Resolve client issues and concerns in a timely and effective manner.

Sales and Revenue Generation:
• Meet or exceed sales and revenue targets for assigned accounts.
• Collaborate with the sales team to identify and pursue new business opportunities within existing accounts.
• Negotiate contracts, pricing, and terms with clients to maximize profitability.

Product Knowledge:
• Maintain a deep understanding of our products or services and stay updated on industry trends.
• Educate clients on product features, benefits, and best practices.

Reporting and Analysis:
• Prepare regular reports on account status, sales activities, and revenue forecasts.
• Analyze data to identify trends and areas for improvement in client engagement and revenue generation.

Team Collaboration:
• Collaborate with cross-functional teams, including sales, marketing, and customer support, to ensure seamless customer experiences.
• Provide feedback and insights to help improve products and services.

Customer Satisfaction:
• Monitor customer satisfaction and gather feedback to continually improve service quality.
• Address and resolve customer complaints or issues promptly.

Qualifications
• Bachelor's degree in business, marketing, or a related field (preferred).
• Proven experience as an Account Manager or in a similar role.
• Strong communication, negotiation, and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficiency in CRM software, MS Office Suite and Outlook.
• Ability to work independently and as part of a team.
• Demonstrated ability to meet and exceed sales targets.
• Knowledge of the industry and market trends.

Benefits & Perks

At Sunco, we pride ourselves on offering a comprehensive benefits package designed to support the well-being and professional growth of our team members, our offering include:

• Comprehensive Health and Wellness Coverage : Enjoy peace of mind with our extensive health insurance plans, which include medical, dental, and vision coverage.
• 401(k) with Company Match: Secure your financial future with our 401(k) plan, featuring a competitive company match to help you save for retirement.
• Flexible Spending Accounts (FSAs): Take advantage of FSAs to manage out-of-pocket healthcare and dependent care expenses efficiently.
• Time Off Policy: We believe in the importance of work-life balance and provide a generous time off policy, including paid vacation, holidays, and sick leave.
• Employee Assistance Program (EAP): Access confidential counseling and support services for personal and professional challenges.
• Team Building Activities: Engage in weekly challenges, weekly Wellness Walks, regular team-building activities, and quarterly company outings to foster a strong sense of community.

Job Type: Full-time, Non-Exempt

Compensation: $25 per hour + Commission

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to accurately reflect the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Sunco Lighting Inc. provides equal employment opportunities to all employees and applicants for employment and complies with Ban the Box laws, which prohibit us from inquiring about an applicant's criminal history until after a conditional job offer has been made. We also prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Sunco values privacy as a top priority. To understand more about the data we collect and process as part of our application, please view our Sunco Privacy Notice