Assistant Service Writer

Job Description

Job Description

Description:

We are seeking an Assistant Service Writer to join our Lexus luxury automotive service team. You will be the first point of contact for guests seeking routine maintenance and post-sale vehicle prep. This role focuses primarily on processing factory-recommended 5,000-mile (5K) and 10,000-mile (10K) services. You will also manage "due bills" to ensure all post-sale vehicle commitments are fulfilled quickly. This is an entry-to-mid-level path toward becoming a full-Service Consultant in a luxury retail environment.

Guest Greeting:

· Welcome Lexus guests in the service drive, establishing a premium hospitality experience while capturing photos of their vehicles for documentation as well as for possible additional sales.

Routine Service Intake:

· Advise guests on standard Lexus 5K and 10K maintenance intervals, including oil changes, tire rotations, and fluid checks to keep them operating at Lexus recommended intervals.

Due Bill Management:

· Coordinate with the sales department as well as with dealership approved vendors to schedule, track, and complete promised post-sale vehicle accessories or repairs.

Repair Order Creation:

· Write clear, accurate repair orders in the dealership management system detailing guest requests, accurate mileage, etc.

Active Walk arounds:

· Inspect vehicles upon arrival for pre-existing damage, tire wear, alignment needs as well as additional detail needs.

Status Updates:

· Maintain constant communication with guests regarding vehicle status via phone, text, or email.

Delivery and Cashiering:

· Explain completed inspection reports, review invoices, process payments, and escort guests to their clean vehicles.

Skills/Certifications

Communication: Clear verbal articulation, active listening skills, and a professional, empathetic phone demeanor.

Tech Savviness: Proficiency with dealership Tekion system, Lexus Dealer Daily system, and multi-line phone systems.

Multitasking: Ability to type detailed notes accurately while actively speaking with a guest.

Automotive Knowledge : Basic understanding of routine vehicle maintenance (e.g., oil changes, brake service, tire rotations) is highly preferred.

Education : High school diploma or equivalent required.

Other requirements:

Other duties as assigned