Area Health Information Specialist I

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem – including providers, health plans, researchers and life sciences companies. From fulfilling a single patient’s request for medical records to powering the AI revolution in healthcare, Datavant artisans are building the future of how data is connected and used to improve health. Position Highlights Full‑Time Temporary: Monday‑Friday 8:00AM‑4:30PM EST Location: This role will be performed at multiple locations (Johns Creek, GA 30097) Comfortable working in a high‑volume production environment Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical status Documenting information in multiple platforms using two computer monitors Full Benefits: PTO, Health, Vision and Dental Insurance, 401(k) Savings Plan and tuition assistance You will Receive and process requests for patient health information in accordance with company and facility policies and procedures Maintain confidentiality and security with all privileged information Maintain working knowledge of company and facility software Adhere to the company’s and customer facilities code of conduct and policies Inform manager of work, site difficulties and/or fluctuating volumes Assist with additional work duties or responsibilities as needed Apply medical privacy regulations consistently to guard against unauthorized disclosure Manage patient health records and ensure compliance with HIPAA standards Prepare new patient charts, gathering documents and information from paper sources and/or electronic health record Ensure medical records are assembled in standard order and are accurate and complete Create digital images of paperwork to be stored in the electronic medical record Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting appropriately Answer inbound/outbound calls Assist with patient walk‑ins, administrative duties such as handling faxes, opening mail and data entry, and scheduling pick‑ups Help train new associates in the HIS I position Generate reports for manager or facility as directed Exceed level 1 productivity expectations as outlined at each site Participate in project teams and committees to advance operational strategies and initiatives as needed Act in a lead role with staff regarding general questions and assist with new hire training and developmental training Perform any other duties as assigned What you will bring to the table High school diploma or GED Must be 18 years of age or older Able to travel locally/regionally 75% or more of the time Can commute between locations as needed Able to work overtime during peak seasons when required 1‑year health information related experience Meets and/or exceeds company productivity standards Basic computer proficiency Comfortable using phones, fax machine, printers and other general office equipment on a regular basis Professional verbal and written communication skills in the English language Detail and quality oriented for accurate and compliant information for medical records Strong data entry skills Can work with minimum supervision responding to changing priorities and role needs Ability to organize and manage multiple tasks Able to respond to requests in a fast‑paced environment Bonus points if Previous production/metric‑based work experience In‑person customer service experience Ability to build relationships with on‑site clients and customers Comfortable bringing new ideas, process improvement suggestions and feedback to internal stakeholders To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID‑19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case‑by‑case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status or other legally protected status. At the end of this application you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it by selecting the Interview Accommodation Request category. You will need your requisition ID when submitting your request; you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case‑by‑case basis. For more information about how we collect and use your data, please review our Privacy Policy. #J-18808-Ljbffr Datavant