Customer Experience Specialist
$18 - $20 per hourCanady's
Job Description
Job Description
Customer Experience Specialist
Location: Richmond Hill, GA
This is a Full Time, Hourly position, working on-site at our Richmond Hill GA Branch near Savannah.
Schedule: 11:30am to 8:00pm with rotating Saturdays
Pay: $18.00-$20.00 hourly plus bonuses
About Us:
Since 1986, Canady’s has built a reputation for excellence, integrity, and honesty in providing exceptional residential HVAC and Plumbing services to the community.
Why Join Us?
- Competitive hourly pay + weekly pay
- Incentive opportunities
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off (PTO) & Paid Holidays
- Company-Paid Life Insurance
- Short-Term & Long-Term Disability
- Employee Assistance Program (EAP)
- Opportunities for advancement in a company that promotes from within
ESSENTIAL JOB FUNCTIONS:
- Successfully convert requests for service into booked appointments to meet individual and team KPI goals
- Correctly identify customer needs and overcome objections that may impede call booking
- Accurately collect and enter all necessary customer information into the service database
- Answers all calls with a sense of urgency while providing superior customer service at all times
- Communicate professionally and effectively with Dispatch and Service teams to ensure proper customer handling
- Follow-up with customers to ensure overall satisfaction with customer experience and service
- Effectively handles all other lead sources; such as web leads and answering service messages.
- Successfully performs opening and closing duties.
- Ensure safety best practices are followed in the field.
- Work cross functionally with dispatchers and other departments to ensure the customer is fully taken care of
- Responsible for the distribution of service window updates to all service teams.
- Capture and distribute customer concerns to the appropriate service team(s).
- Other duties as assigned.
What You’ll Do
Vacancy posted 3 days ago
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