Retail Assistant General Manager

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! Lead with Purpose. Inspire Success. Transform Lives. Goodwill Southern California is seeking a dedicated Retail Assistant General Manager (AGM) to help drive operational excellence and mission impact across one of our thriving retail locations. Under the direction of the Site Manager, the AGM supports all aspects of store operations — from sales and production to ambassador engagement, customer service, safety, and compliance. What You’ll Do: Partner with the Site Manager to achieve store goals for sales, production, payroll, safety, and expense control. Act as Manager-on-Duty, leading store operations, supervising Ambassadors, and ensuring an exceptional experience for customers and donors. Coach and develop Ambassadors through hands-on leadership and training. Support recruiting, onboarding, scheduling, and performance management activities. Assist in analyzing store performance metrics and implementing action plans to meet key results. Ensure compliance with safety, loss prevention, and operational procedures. Model Goodwill’s mission and RISE values in every interaction. What You Bring: 3–5 years of supervisory experience in retail or customer-focused management roles. Demonstrated success in leading teams and achieving business goals. High school diploma or GED required; college coursework preferred. Strong communication, training, and leadership skills. Ability to manage multiple priorities and maintain high standards in a fast-paced environment. Bilingual (Spanish/English) preferred. Why You’ll Love It Here: Opportunity to grow into a General Manager role within Goodwill’s retail leadership pathway. Supportive, mission-driven culture focused on developing people and strengthening communities. Work in a dynamic environment where teamwork, service, and purpose come together. What's in it for you: Hourly Rate: 19.50 Discount at Goodwill Socal retail locations Goodwill Perks: Discounts on dining, retail, theme parks and movies Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners Full-time Positions are eligible for: Medical, dental, vision insurance Flexible Spending Account - FSA Life insurance 403(b) retirement plan Paid time off (PTO) Tuition Reimbursement Join our mission to transform lives through the power of work — while growing your career with a purpose-driven retail organization making a lasting impact in Southern California communities. #LI-DNI Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply. Equal Employment Opportunity Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law. Nondiscrimination on the Basis of Disabilities In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant. It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.