Customer Service Representative I

Job Characteristics

The City of Eustis is seeking a trustworthy, responsible individual who, under direct supervision, performs entry-level clerical and cashiering work involving the receipt of city utility payments and other miscellaneous payments. Employee provides assistance and explanation to general billing and consumption inquiries through applied customer service skills. Work policies and procedures are specific and well established; however, work may be performed with some independence once experience is gained. Examples of Machines, Tools and Equipment Used: General office and computer equipment Supervision Received: Customer Service Manager

Essential Job Functions

Receives, counts, and records cash and negotiable instruments for payment of utility bills or miscellaneous payments; Responsible for accurate data entry; Answers customer inquiries concerning bills, rates, adjustments, service, and meter readings; Establishes and maintains records of utility accounts; Prepares work orders; Balances daily receipts and cash till; Researches and compiles information for utility records; Receives and transmits information to various city departments based on work orders; Answers the phone, provides information, and takes messages as necessary; Sorts and records returned utility invoices; Provides lien request information to the City Clerk; Performs other related duties as required.

Other Job Functions

Serves as backup to Customer Service Representative II; assists the City in the preparation for and aftermath of a major emergency such as a hurricane or other storm or disaster, as needed.

Requirements

Knowledge, Abilities and Skills: Knowledge of basic cashiering methods and procedures; knowledge of business mathematics; knowledge of modern office practices and procedures; basic knowledge of Microsoft Office and Outlook. Ability to work well with others and assist the public cooperatively and courteously; ability to work calmly and professionally, in a fast-paced environment; ability to process transactions quickly and accurately; ability to research and compile information and maintain accurate records; ability to carry out assignments with minimum instructions; ability to read and write English; ability to remain at a city work shelter, before, during, and after a hurricane or other storm or disaster, if asked. Minimum Qualifications: High School Diploma or recognized equivalent; supplemented by two (2) years of cashiering and/or customer service experience, with a demonstrated ability to read/write English and perform math calculations accurately and quickly. Other related experience may be considered.

Working Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.

Supplemental Information

Physical Demands: This is primarily sedentary work. Requires sitting for long periods of time; reaching and bending; good finger/hand dexterity and hand/eye coordination; good eyesight, hearing, and speech.

Salary Information: $17.5168 per hour ($36,434.84 per year); EXCELLENT benefits (Note: See Benefits Tab for more information). Applicants should expect a starting salary of $17.5168 per hour. Only applicants with the most job-related qualifications will be selected for interview and further consideration. Additional consideration may be given to applicants with more extensive education, training, or experience. Final candidates will be subject to skills testing, including money handling, customer service, and typing (minimum 35 CWPM). Following a thorough background investigation, including a criminal history and driver's license check, the candidate will be given a conditional offer of employment.

Applications must be received no later than 5:00 pm on the closing date as listed above. The city may close positions posted with an Open closing date at any time without prior notice. The City's application is required. The online application is the preferred method, but printed applications are also available in person at 109-A East Orange Ave, Eustis. Office hours are 8:00 am to 5:00 pm Monday through Friday. For assistance or more information, please visit Human Resources at or call View phone number on click.appcast.io. Under Florida Law, all application materials are public records and subject to public scrutiny.

Benefits

To: Candidates for Employment with the City of Eustis The City is Proud to Announce the Following General Employee Benefits: (Please note: This is a summary only and is not intended to be a complete description of covered benefits. This information does not replace, add to or change the City's personnel rules or other written policies, regulations, contracts or certificates. If a discrepancy arises, the actual policy, regulation, contract or certificate will prevail in all circumstances.) Health Insurance: Florida Blue Plans 05901 and 03559 are available at no cost to the employee. Florida Blue PPO Plan 03769 and HMO Plan 55 are available buy-up plans. Dependent coverage is available on all plans for a monthly premium. Dental Insurance: Cigna Dental benefits are available at no cost to the employee. Dependent coverage is available for a monthly premium. VisionCare: Vision benefits are available through National Vision Administrators (NVA) for a modest premium. Dependent coverage is also available. Group Life and Accidental Death & Dismemberment Insurance: The City provides $20,000 group life insurance and $20,000 accidental death benefits for general city employees. The City provides $50,000 group life and $50,000 accidental death benefits for Department/Division Directors. Employees may purchase supplemental policies through payroll deduction. Empower 401 Money Purchase Plan: Funded 6% by City contributions and 4% by employee contributionsmust work five (5) years to have a vested interest. Employee contributions are pre-tax. Comprehensive range of investment options is available through Empower. Empower 457 deferred compensation plan and 457 Roth options are available. Annual Leave: Annual leave is earned at the rate of eight (8) hours per month through six (6) years. After seven (7) years, additional accruals per year to a maximum of 188.4 hours (23.55 days) per year. Sick Leave: Sick leave is earned at the rate of eight (8) hours per month of employment, not to exceed 96 hours (12 days) per year. Holidays: Paid holidays include New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve, Christmas Day, and a Personal Holiday. Full time employees (except Directors, Deputy Directors or equivalent positions), who are required to work on an approved holiday, receive pay at one and one half (1.5) times their regular hourly rate for time worked on that holiday. Merit Plan/Pay Increases: Yearly merit increases, when funded, are based on a Performance Evaluation Score. Funeral Leave: The City provides for up to 3 days in state and 5 days out of state, upon approval. Uniforms: Furnished by the City in certain departments. Direct Deposit: Optional but recommended. Financial Advice: Free financial advisor available, by appointment. Tuition Reimbursement: Approved reimbursement after initial trial period (contingent upon availability of funding). Other Benefits: Cemetery & Urn Interment spaces for deceased employees and retired employee with 7 or more years of service Prepaid LegalShield and ID Theft Protection Aflac supplemental insurance policies Flexible Spending Reimbursement Plans for Medical Expenses and/or Childcare Free Employee Fitness Center Optional Employer Program: Section 125 Cafeteria Plan Supplemental insurance costs may be deducted from pre-tax dollars, at the option of the employee.