Analyst OTC Process Reliability

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Job Function Customer Management Job Sub Function Customer Service Operations Job Category Professional All Job Posting Locations Palm Beach Gardens, Florida, United States of America Raynham, Massachusetts, United States of America Warsaw, Indiana, United States of America Job Description DePuy Synthes is recruiting for an Analyst, OTC Process Reliability, located in Raynham, MA or Palm Beach Gardens, FL or Warsaw, IN. Job Overview The Analyst, OTC Process Reliability plays a key role in supporting the Order to Cash Business Process Enablement & Reliability organization by ensuring the reliability and continuous improvement of OTC systems and processes across DePuy Synthes. This position focuses on resolving operational issues, supporting system enhancements, and enabling efficient order processing that directly impacts customer experience and business performance. Key Responsibilities Manage OTC exceptions and support: resolve consignment reconciliations, billing kickouts, pricing and incomplete orders, zero‑pick and credit holds; perform Winshuttle operations and SERF testing; triage EDI/IDOC errors (open IRIS tickets, elevate to IT); troubleshoot SAP access; ensure compliance, produce order notes, drive cross‑functional fixes and customer follow‑up, and complete required training. Support moderate‑sized OTC projects: define scope, gather requirements, manage delivery tasks, and drive timely decisions. Act as the OTC subject‑matter expert for DePuy Synthes processes, answering inquiries, resolving issues, and providing status updates to business and IT partners. Own change control, communications, and stakeholder alignment for process improvements, break/fix activities, and approved system changes. Collaborate with commercial, supply chain, compliance, and IT teams to design end‑to‑end solutions and perform root‑cause analysis. Support requirements gathering and testing activities, including participation in solution reviews, development of test plans, and preparation of valid data for Business Simulation Testing and User Acceptance Testing. Drive continuous improvement using Lean/Process Excellence and project management techniques while maintaining visibility into supply‑chain interdependencies. Utilize SAP and work with supply‑chain platforms (e.g., Jira, SolMan, IRIS) to enable remote, cross‑functional collaboration and traceability. Qualifications Bachelor's degree preferred, in Supply Chain, Information Technology, Business, or a related field. Minimum of 2 years of relevant professional experience; business experience is also preferred. Strong analytical and problem‑solving skills with technical aptitude. Experience with testing methodologies and structured validation processes. Knowledge of compliance requirements (e.g., CSV, SOX, GxP). Process‑oriented mindset with attention to detail and accuracy. Proven ability to manage multiple priorities, stay organized, and meet deadlines. Preferred Skills Understanding of OTC processes and error‑handling workflows. Understanding of supply‑chain interdependencies (end‑to‑end). Demonstrated use of continuous improvement tools and methodology such as Lean, Process Excellence, and project management. Change management skills. Experience in SAP Sales & Distribution Module. Detailed understanding of MedTech business processes and data. Experience using supply‑chain tech platforms (e.g., JIRA, SolMan, IRIS). Validated experience working remotely with business partners in a highly collaborative environment. Strong written and verbal communication skills, with ability to work across all organizational levels. Other Limited domestic and/or international travel (up to 10%) may be required. Salary Range 65,000.00 - 117,000.00 USD Annual Benefits Overview Vacation – 120 hours per calendar year Sick time – 40 hours per calendar year; 48 hours for Colorado residents; 56 hours for Washington residents Holiday pay, including Floating Holidays – 13 days per calendar year Work, Personal and Family Time – up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52‑week rolling period Volunteer Leave – 32 hours per calendar year Military Spouse Time‑Off – 80 hours per calendar year Equal Opportunity Employer Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. #J-18808-Ljbffr Johnson & Johnson MedTech