Club Center/Front Desk Associate | Hotel & Casino

$17 - $18 per hour

First Gold Gaming Resort

Deadwood, SD

Job Description

Guest Services Associate | Hotel & Casino

First Gold Gaming Resort

Join our team at First Gold Gaming Resort!

We’re looking for a friendly, energetic Guest Services Associate | Hotel & Casino who enjoys working in a fast-paced, guest-focused environment. If you love helping people, creating memorable experiences, and being part of a lively resort atmosphere, this could be the perfect fit.

This is more than a front desk job—you’ll be a key part of the guest experience across our hotel, casino, and Player’s Club operations.

What You’ll Do

Welcome guests with a positive, professional attitude
Handle hotel check-in and check-out efficiently and accurately
Assist with reservations, questions, and guest requests
Enroll guests in the Player’s Club and issue membership cards
Explain rewards programs, promotions, and casino offerings
Make announcements over the PA system as needed
Stay informed on resort events, entertainment, and promotions
Assist guests with directions and property navigation
Resolve guest concerns with professionalism and care
Support special events, promotions, and resort activities
Work closely with your team to deliver a smooth guest experience

What We’re Looking For

Strong customer service skills and a friendly, outgoing personality
Excellent communication and attention to detail
Ability to multitask in a fast-paced environment
Comfortable using computers and learning new systems
Team-oriented mindset with a positive attitude
Must be 21 years of age or older
Ability to obtain and maintain a South Dakota Gaming License

Why You’ll Love Working Here

Fast-paced, engaging work environment—no two days are the same
Opportunity to interact with guests from all over
Supportive team atmosphere
Work in a fun, resort-style hospitality setting
Be part of a team that values guest experience and energy

Position Details

Job Type: Full-time or Part-time
Pay: $17.00 – $18.00 per hour

Apply Today

If you’re ready to bring energy, professionalism, and great service to a dynamic hotel and casino environment, we’d love to meet you.

#hc246240

Apply

Vacancy posted 8 days ago

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