Landlord Community Representative

At  Quadel , we believe great work starts with great people. That’s why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. We’re currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward.

JOB SUMMARY
The Landlord & Community Relations Representative strengthens partnerships with landlords, property managers and property owners (collectively “Housing Providers”) and community stakeholders to expand access to safe, affordable housing. This role leads outreach, recruitment, and engagement efforts to increase participation in the Housing Choice Voucher (HCV) program and supports Housing Providers in successfully navigating program requirements. The position serves as a key liaison between Housing Providers, program participants, and the Public Housing Authority (PHA) to promote housing stability and program success.

DUTIES AND RESPONSIBILITIES

• Develop and maintain strong relationships with Housing Providers to encourage participation in the HCV program.
• Conduct outreach and recruitment activities to expand the pool of available rental units.
• Serve as the primary point of contact for Housing Providers, responding to inquiries and providing ongoing support.
• Educate Housing Providers on program requirements, processes, and compliance expectations.
• Assist Housing Providers complete timely Housing Assistance Payment (HAP) contract execution and resolve HAP processing.
• Assist Housing Providers with inquiries related to unit inspection
• Collaborate with participants and internal staff to identify available housing resources.
• Serve as an intermediary between landlords, tenants, and the PHA to address voucher concerns and resolve disputes in a timely and professional manner.
• Maintain accurate and timely documentation of outreach activities and communications with Housing Providers within designated systems of record.

QUALIFICATIONS

• High School Graduate or equivalent.
• Excellent interpersonal , oral and written communication skills with the ability to build trust across diverse populations.
• Proficiency with Microsoft Office and case management systems.
• Ability to work independently while also collaborating effectively as part of a team.
• Valid driver’s license and access to reliable transportation for travel within the community.
• Ability to obtain Housing Choice Voucher Specialist certification within the required timeframe.
• Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
• Professional working proficiency in Spanish/Creole a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Occasionally/required to lift/push/carry items up to 25lbs.

Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law.

Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.

Employment is contingent upon successful completion of pre‑employment requirements, which may include background screening, pre-employment drug test and verification of credentials.

This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.