Consumer and Business Banking, Senior Relationship Banker, New Dorp Hylan, Staten Island, NY

The Difference You Make: Manage and enhance client relationships with high‑value consumer and small‑business clients. Maximize cross‑sales opportunities through effective customer profiling. Deliver exceptional customer experience in branch, over the phone, and via digital channels. Provide comprehensive support to clients, ensuring needs are met and issues resolved efficiently. Proactively deepen relationships with new and existing customers through early engagement calls and regular outreach. Be an expert on Santander products and services and articulate benefits tailored to each customer’s needs. Assess customer needs by asking questions and identifying opportunities to achieve financial goals. Recommend and deliver needs‑based solutions while introducing key partners as appropriate. Collaborate with team members and partners to achieve branch goals and drive performance. Participate in joint calling with product partners to deepen relationships with business customers. Ensure an elevated customer experience by providing personalized, seamless, and attentive service. Engage customers through digital platforms to enhance interactions and educate on self‑service options. Use critical thinking and problem‑resolution skills to address client inquiries and challenges effectively. Communicate clearly and effectively with customers in person, over the phone, or through digital channels. Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense. May support nearby branch locations based on business necessity. What You Bring: Education: High school diploma or GED (required). Bachelor’s degree in a related field or equivalent experience, training, or military service (preferred). 5+ years selling products/services in an incentive‑based environment (preferred). Or 2+ years in financial services with direct experience acquiring new client relationships and developing existing ones (required). Or 12+ months of demonstrated Santander experience related to the essential functions of the Relationship Banker role (required). District Executive, District Operations Manager, and Region President endorsement of performance (required). 12+ months of customer‑service experience in a high‑volume, fast‑paced, constantly changing environment (required). Motivated to help people achieve financial goals. Strong financial acumen with general knowledge of consumer and small‑business products and lending. Proven track record in sales and cross‑selling products and services. Proven ability to manage a portfolio of clients effectively. Proven relationship‑building skills and a customer‑centric approach. Ability to work effectively in a team environment, building strong relationships with colleagues and business partners. Ability to use critical thinking to solve problems and provide solutions to customer issues. Excellent communication, consultative, and influence skills both verbal and written. Proficiency using the phone to engage with customers. Ability to display a credible, trustworthy, and professional image at all times. Proficient in using digital tools and technology to enhance customer engagement. Ability to follow directions, policies, and procedures. Ability to identify and elevate concerns of risk to appropriate channels. Ability to work in a fast‑paced environment and manage multiple priorities. Computer proficiency and basic math skills. Ability to work branch hours, which may include weekends and evenings. Certifications: No certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through experience, training, military service, or education. Preferred experience in Microsoft Office products. Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full‑time basis without requiring employer sponsorship. Base Pay Range: Minimum: $54,375.00 USD | Maximum: $90,000.00 USD We Value Your Impact: You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver, accompanied by benefits designed to support you, your family, and your well‑being now and into the future. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing, and walking is required. Depending on location, occasional moving and lifting of light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate your employment at any time for any reason. #J-18808-Ljbffr Banco Santander SA