Warranty Analyst

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Warranty Analyst. The Warranty Analyst administrators’ warranty, determining which repairs are warrantable. Receives and processes a full range of warranty claims, maintaining good vendor relations. Responsibilities Administers proper warranty, working in the best interest of the customer, dealership, and vendor. Works with Service Managers to ensure warranty is properly administered. Works with Service Managers, Advisors, Foremen, and Technicians, so that proper terminology is recorded on the repair orders. Follows-up with Service Managers to ensure all warranty parts are properly tagged and stored in the warranty holding area. Prepares electronic warranty claims from the repair orders and processes all carry in parts warranties. Prepares electronic warranty claims for DSFW customers. Maintains control of open claims, so that past due claims can be resolved. Works with Service Managers in the training of Foremen and Service Advisors on warranty coverage and updates. Performs other duties as assigned by a supervisor. Qualifications Working knowledge of automotive warranty process. Minimum two years experience in related field. Must be detail-oriented. Must have excellent communication and customer service skills. Benefits Medical, Dental and Prescription Insurance Disability and Life Insurance Paid Time Off program 401k and Profit Sharing with Employer Match Flexible Spending Account Internal Promotion Opportunities On the Job Training About Us MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional. Equal Opportunity Employer / Veterans / Disabled #J-18808-Ljbffr Murphy-Hoffman Company