Slate Agent

Slate Agent

At Slate, we're building safe, reliable vehicles that people can afford, personalize and loveand doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them.

The regular work schedule will require availability to work evenings, weekends, and holidays to meet business needs. At Slate, we are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range offered for this role is $75,900-$94,900. Compensation may vary based on relevant experience, skills, and competencies, as well as geographic location. Must have the ability to travel (up to 25%).

Who We Are Looking For

We seek an enthusiastic, organized, and hard-working Slate Agent to join our growing online and in-person customer-facing team. This is an exciting opportunity to join a startup company and shape its future. You will act as the authentic voice of Slate, the very front-line of the organization both in-person and virtually, and work closely under the guidance of your Manager to achieve shared goals. You will develop relationships with our prospective clients through an educational approach, paying close attention to detail, and evangelizing our product. You will guide customers through Slate's products, turning fans into multipliers. The ideal candidate will carry with them a deep sense of responsibility for each individual's experience with a focus on responsiveness, transparency, and following through on commitments. Communication skills, both written and verbal, are of utmost importance. A high level of self-awareness and a strong natural curiosity to learn would help set the great apart from the good.

What You Get To Do

• Build Relationships: Provide genuine and excellent verbal and written customer service through all mediums of communication, with a particular focus on in-person interaction.
• Illuminate and Guide: Engage clients with curiosity, seeking to understand customer concerns and educate them to overcome doubts.
• Evangelize Slate: Own the customer experience from first contact to delivery setting expectations and providing guidance along the way.
• Act and Learn: Demonstrate an entrepreneurial spirit by proactively working to resolve client concerns with various internal teams and sharing this learning with those around you.
• Create Regulars: Maintain a clean, concise, and singular customer record in our CRM, ensuring that your team members can pick up right where the last left off building trust and delivering a meaningfully better client experience.

What You Bring To The Team

• Bachelor's or Associate's degree is preferred, but not required given relevant and commensurate professional experience.
• 3 + years of proven experience in Sales or Customer Service roles, ideally with electric vehicles, their ownership, and electric vehicle charging. Preference for high-volume retail.
• Passionate to work for a disruptor in the automotive industry, particularly with EVs.
• Exceptional communication and listening skills with an ability to fluidly discuss both technical and generic topics in plain language.
• Fearlessness and initiative, extremely hardworking, does the right thing when no one is looking.
• Transparency, integrity, and honesty, you are not afraid to admit when you are wrong.
• Ability to work independently with modest supervision and in a team environment.
• Resilience for the whirlwind of changes that is the norm at a start-up.
• Comfort with ambiguity and making the best judgment without full information.
• An understanding that you will be a part of creating processes and procedures, not following them.

Physical Requirements

• Must have the ability to lift up to 35 pounds.
• Must have the ability to stand, walk, and perform repetitive tasks for extended periods.
• Must have the ability to travel (up to 25%).

Why Join Team Slate?

We're fueled by grit, determination, and attention to detail. Slate's start-up spirit of ingenuity and resourcefulness moves our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles.

• Safety First
• Delight Customers
• One Team
• Relentless Improvement
• Fast, Frugal and Scrappy
• Respectful Collaboration
• Positive Legacy

We want to work with people that reflect the communities in which we operate:

• Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.
• Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at View email address on click.appcast.io.