Customer Service Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• $500 hiring bonus for starting with 50 prospects to quote
• Unlimited snack and coffee bar
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:
With 20 years of experience with State Farm, our agency is proud to operate from three prime locations in San Antonio: La Cantera, SeaWorld, and Medical Center. Recognized as part of the top 1% of Insurance and Financial Services Agents worldwide, we are dedicated to delivering an unparalleled customer experience.

Our team thrives in a competitive yet professional environment where teamwork and collaboration are at the heart of everything we do. We invest in our team’s success by providing comprehensive training and licensing support, ensuring everyone has the tools to excel.

We offer a competitive benefits package that includes PTO, health insurance, and a compensation structure with both base pay and bonus opportunities. Our agency is the perfect place for individuals who are career-focused, goal-driven, and eager to grow in the insurance and financial services industry.

If you’re ready to join a high-performing team committed to excellence and professional growth, we’d love to hear from you!

ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member for Lorena Villa - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and by acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and customer-service focused professional, we are eager to have you on our team.

RESPONSIBILITIES :

• Develop and maintain customer relationships to drive retention and growth.
• Conduct policy reviews with existing customers and provide recommendations based on findings.
• Identify financial services opportunities for agent that includes retirement planning, college planning, and other long-term financial planning opportunities
• Oversee the resolution of complex customer issues.
• Use your knowledge of our insurance products to recommend, explain and sell policies to prospects and current customers.

QUALIFICATIONS :

• Experience in insurance sales or account management preferred.
• Leadership and interpersonal skills.
• Proven track record of meeting service and sales targets.
• Willingness to engage in new sales conversations and cross-sell conversations.
• Bilingual Spanish preferred