Intensive Case Manager

Job Title: Intensive Case Manager


Job Type: Direct Care Staff


Department: Residential


Position Reports to: Program Manager/Manager of Case Management


ESSENTIAL DUTIES AND RESPONSIBILITIES: Covenant House Florida reserves the right to unilaterally modify, remove, or add to any of the following:

• Provide intensive case management services utilizing the Transition to Independence Process (TIP) model. Job functions include, but not limited to: intake, assessment, discharge planning and follow up. Provide services that guide and advocate for youth in planning future goals and setting attainable objectives. Teach youth the required skills to assist with decision making and establishing readiness to address barriers. Provide support, encouragement, and accountability to youth in their daily activities to fulfill their individualized treatment plan. Prepare youth and families for discharge so they can maintain and build upon their plan achievements. Ensure that case management services are in a culturally competent manner according to CHF Mission, Principles, and Core Values.
• Responsible for the overall supervision and safety of youth. Supervise youth, maintain order, remain alert, and exercise appropriate judgment at all times (i.e. at meal times, on the residential floors, in common areas, recreation activities, and during escorts). Assist youth in emergencies as directed by supervisor. Defuse physical and verbal confrontation with youth served, using appropriate verbal behavioral de-escalation techniques and/up to advanced physical interventions. Must be certified and up to date in Nonviolent Crisis Intervention Training.
• Assist youth and their families with the necessary community resources/referrals to advance youths' plans, address legal obligations, and meet program requirements. Escort youth to court, school, and other appointments. Link youth to CHF on-site services including therapeutic and health services, GED classes, residential substance abuse treatment, Job Readiness training, and Life Skills instruction.
• Communicate pertinent information with staff and youth throughout each shift. Communicate respect, mutual support, honesty, and caring to all youth and staff. Take an active part in shift transition and provide vital information about youth and referrals.
• Complete all documentation neatly and accurately (i.e. case records, incident reports, data entry, billing abuse reports). Ensure that documentation is completed in a timely manner and meets the standards established by state license requirements, funding sources, and agency policies, including filing and tracking data for grant objectives. Utilize and monitor youth information in all applicable human service data base systems including but not limited to ETO, SAMIS, HMIS, and JJIS.
• Maintain a clean and safe environment. Assist and supervise youth in general cleanliness of all residential living and common areas. Ensure that work areas are clean and organized before, during, and at end of shift. Report all maintenance concerns to the Operations Department.
• Drive company vehicles to escort youth to and from activities, hospital visits, school, and various other appointments, etc.
• Must be able to occasionally exert up to 15-20 pounds of force to lift or carry. Must frequently move about both indoors and outdoors.

JOB REQUIREMENTS:


EDUCATION:


Bachelor's Degree in human services, psychology, counseling, criminal justice, or social work required.


EXPERIENCE:


Minimum of 2 years of experience working with adolescents with a history involving delinquency, substance abuse, domestic violence, or within the behavioral healthcare system.


SCHEDULE:


Requires flexibility with weekly work schedule to meet needs of youth. Schedule will be no earlier than 8am and no later than 8pm.


SKILLS:


Must be a self-starter and team player with the ability to work well with others. Must have demonstrated ability to maintain order and exercise appropriate judgement in crisis situations including the physical ability to intervene in critical or emergency situations. Excellent communication skills as demonstrated by concise, timely and professional correspondence, both written and verbal. Demonstrated understanding of conflict resolution skills and sensitivity to culturally diverse populations and computer literacy is required.


TRANSPORTATION:


Must have a valid FL driver's license and good driving record. May need to transport clients/staff if required using agency transportation.


WORKING CONDITIONS:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will frequently move about both indoors and outdoors. The noise level in the work environment is usually moderate to loud. Must be able to lift, carry or push up to 20lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required.


SUPERVISORY DUTIES:


This position performs supervisory duties and will be part of the supervisor/Residential Administrator on Duty (RAOD) rotation after completion of probationary period.


EQUIPMENT USED:


Must be able to utilize basic word processing, email, and internet programs. Must be able to communicate effectively both orally and in written form.


ACKNOWLEDGMENT


I understand that the statements included in this document are intended to describe the general nature and level of work being performed by individuals in this position, and that they are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Further, this job description does not state or imply that this is a contract between the individual in this position and Covenant House Florida.


Due to licensing requirements, Covenant House Florida applicants will not be permitted to begin employment service until they have been cleared by a Florida and national criminal background search. Please see the link below to the new Care Provider Background Screening Clearinghouse Education and Awareness website. This site was implemented under the directive of HB 531 (2025). As part of these requirements, each specified agency must include a clear and conspicuous link to the webpage on its website and provide the link in all job vacancy advertisements and posts by the qualified entity.

All applicants for employment will be responsible for the cost associated with instituting background checks and will be eligible for reimbursement after 90 days of service.


Equal employment opportunity and having a diverse staff are fundamental principles at Covenant House Florida. Employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, marital/parental status, political affiliation, citizenship, disability, genetic information, veteran/ military status, or any other protected characteristic as established under law.

This position requires flexibility with weekly work schedule to meet needs of youth. Schedule will be no earlier than 8am and no later than 8pm.