Branch Support Specialist (Lawrence, MA)

Join Our Team as a Operations Specialist

Do you thrive in a fast-paced environment and take pride in getting the details right? Want to put your organizational skills to work in a rewarding career at BrightBridge? As an Operations Specialist, you play a vital behind-the-scenes roleensuring the accurate and timely processing of tasks that keep our Credit Union running smoothly. In this deadline-driven, detail-oriented environment, you'll work across a range of operational functions while maintaining strict adherence to compliance regulations and daily processing standards. If you're dependable, detail-focused, and excited about joining a thriving team, we want to hear from you!

Why You'll Love Working Here

• A collaborative team culture where your contributions matter
• Ongoing training and career development opportunities
• Competitive pay, benefits, and the chance to grow with a supportive organization
• The satisfaction of making a real difference in your community every day

What You'll Be Doing (Your Responsibilities)

1. Perform various ACH functions, including daily settlement of ACH activity, processing of ACH exceptions and returns, originations, death notifications and reclamations, and internal and external transfers initiated through Online banking.
2. Perform various Wire Transfer functions, including entering, verifying, and/or transmitting outgoing and incoming domestic and foreign wires.
3. Perform various Share Draft functions including processing daily Share Draft clearing and returns, Overdraft Privilege monitoring, and charge off processing and recoveries.
4. Perform various Error Resolution functions, including tracking and processing of all ATM/Debit/ACH claims, chargeback processing, and submissions according to Error Resolution procedures outlined in Regulation E.
5. Perform various Remote Deposit Capture functions, including reviewing registrations, deposit postings, and limit increase requests.
6. Perform various IRA functions, including daily/monthly/annual review and processing of IRA transactions, as well as acts as the Subject Matter Expert for all IRA related items and as the main resource for Ascensus.
7. Perform other various Deposit Operations functions including Returned Deposited Items, member account research and adjustments, foreign check collection processing, legal order fulfillment, stop payments on bank checks, fee cap reporting, handling of incoming and/or returned mail, and processing of Verification of Deposit requests.
8. Process ATM and Debit card orders, review daily fraud notifications for lost or stolen cards.
9. Prepare ATM settlement postings. Monitor ATM network to place service calls as needed.
10. Research, resolve and respond to Branch and member inquiries and tickets as assigned.
11. Acts as a backup to all other team members as needed. Actively ensures they are cross trained on tasks of other team members.
12. Lives MVCU's Passion and Quality Initiative through teamwork and quality service to internal and external customers and members, process improvement and elimination of waste
13. Leads the See It, Own It, Solve It, Do It culture by continually analyzing and improving member service and staff experience.
14. Perform additional duties as requested.

What We're Looking For (Your Qualifications)

1. High school diploma or equivalent required.
2. Minimum of one year's experience with a financial institution.
3. Detail Oriented, with good organizational skills.
4. Possessors have demonstrated effective written and verbal communication, interpersonal and customer service skills.
5. Strong PC skills including Microsoft Office.