Termite and Pest - Inside Sales

Job Title

Palisade Pest Control is a customer service company that provides termite and pest control services to residential and commercial customers. At Palisade, we are committed to a set of core values that includes professionalism, service, integrity, and excellence. Our team members conduct themselves with performance beyond expectations and a commitment to the highest level of service for our customers, vendors, and all those we come in contact with.

Palisade Pest Control employees represent the promise and commitment to our customers of exceptional service, professionalism, and integrity.

The successful candidate will be responsible for:

• Handle Inbound Calls: Respond to incoming calls promptly and professionally, providing accurate information about our pest control services.
• Convert Leads to Sales: Assess customer needs, explain the benefits of our services, and guide customers towards the best pest control solutions.
• Follow Up on Sales Leads: Make follow-up calls to prospective customers who have shown interest in our services, ensuring a high conversion rate.
• Build Customer Relationships: Establish trust and rapport with customers, maintaining a positive and helpful attitude to build long-term relationships.
• Schedule Appointments: Set up service appointments and accurately enter customer information into our scheduling system and lead software.
• Maintain Product Knowledge: Stay informed about our pest control products, services, and industry best practices to answer customer questions confidently.
• Achieve Sales Targets: Meet or exceed daily, weekly, and monthly sales goals while maintaining quality customer service.
• Collaborate with Team Members: Work closely with our sales, customer service, and field technician teams to ensure a seamless customer experience.

Required Qualifications:

• Education & Experience : High school diploma required; some college or equivalent experience preferred. At least 3 years in sales, phone sales, B2B, or lead management (pest control experience is a plus).
• Language & Communication : Must read, write, and comprehend English; excellent written and verbal communication skills.
• Technical Skills : Moderate computer skills required, including Google Docs, MS Office, email, and familiarity with both Mac and PC. Experience with CRM and routing software is beneficial.
• Personality & Work Style : Self-starter with a motivated, positive, and professional demeanor; detail-oriented and able to multitask.
• Additional Requirements : Must pass background check and drug screening. Will need to obtain pest control licensing as required. Cold calling skills are a must.

Founded in 2021, Palisade Pest Control has grown from a single office in Rogers, Arkansas to multiple locations in Arkansas, Missouri and Oklahoma with continued plans for expansion. Today, Palisade employs an impressive group of experienced and knowledgeable professionals committed to problem solving and serving our customer's needs. Palisade provides services to both residential and commercial customers, including Termite, General Pest Control, Specialty Pest Control, Fleas, Ticks and Mosquitos.