Insurance Agent

Job Description

Job Description

Job Title: Insurance Agent – Customer Service Focus (No Sales)

Job Description

This role focuses on servicing commercial auto and property insurance policyholders in a growing agency environment, with no sales or commission requirements. You will support existing customers through phone and email, handle a mix of licensed and non-licensed insurance activities, and help ensure policies remain accurate, compliant, and up to date. The position offers strong stability, extensive learning and development opportunities, and a clear pathway for long-term career growth in a structured insurance organization.

Responsibilities

• Provide high-quality customer service to existing insurance policyholders, focusing on commercial auto and evolving property coverage products.
• Handle inbound and outbound calls in a call center environment, responding to customer questions and resolving issues in a professional and timely manner.
• Support billing-related inquiries, including missed payments, payment arrangements, and general billing questions, ensuring policies remain in good standing.
• Assist with policy renewals by reviewing coverage, updating information, and coordinating any necessary changes with customers.
• Support onboarding of new policies by collecting required information, entering data accurately, and confirming policy details with customers.
• Perform a mix of licensed and non-licensed responsibilities, including policy support, administrative workflows, and documentation updates.
• Respond to customer emails and written inquiries, providing clear and accurate information and documenting all interactions in the appropriate systems.
• Assist with occasional new business inquiries during high-volume periods, ensuring prospective customers receive timely and accurate information (without engaging in sales or cold calling).
• Maintain a strong understanding of company insurance products, procedures, and guidelines to ensure accurate policy servicing.
• Collaborate with team members in a small, fast-growing team environment to share knowledge, support workload balancing, and contribute to continuous process improvement.
• Adhere to all regulatory, compliance, and internal policy requirements while handling customer information and policy transactions.
• Demonstrate integrity, intelligence, and initiative in daily work, proactively identifying issues, escalating concerns when appropriate, and following through on commitments.

Essential Skills

• Active Property & Casualty (P&C) insurance license, preferably with commercial lines experience, or willingness to obtain a P&C license with company support.
• Approximately 2 years of work experience in the insurance industry is preferred, particularly in customer service, policy servicing, or related roles.
• Experience as a customer service representative (CSR), ideally within an insurance or call center environment.
• Strong customer service skills, including the ability to handle a high volume of calls and emails while maintaining a professional and empathetic demeanor.
• Ability to manage billing questions, missed payments, renewals, and onboarding of new policies with accuracy and attention to detail.
• Strong verbal and written communication skills, with the ability to explain insurance concepts clearly to customers.
• Comfort working in a structured call center environment with inbound and outbound calls.
• Ability to work effectively in a hybrid environment, balancing in-office collaboration with focused work from a home office.
• Demonstrated integrity, intelligence, and initiative in prior roles.
• Stable work history, showing commitment and reliability in previous positions.

Additional Skills & Qualifications

• Commercial P&C insurance experience is preferred.
• Open to candidates without a current P&C license if they show strong potential and are willing to obtain licensure (with licensing costs covered and no strict timeline currently in place).
• Preference for a 4-year degree; candidates with an associate degree, some college coursework, or equivalent experience are also considered.
• Strong CSR experience, even without a license, is acceptable for consideration.
• Interest in long-term career growth within a structured insurance environment, including the possibility of moving into other departments or roles.
• Appreciation for a learning-focused culture, with opportunities for internal development, training, and education support (including graduate-level education for eligible full-time employees).
• Ability to thrive in a smaller, fast-growing team and adapt to evolving processes and responsibilities.
• Comfort working in a performance-based environment where pay increases and advancement opportunities are tied to results.

Work Environment

This role is based in a downtown office with subsidized parking, offering a hybrid work structure once training is complete. Training is 100% in-office to ensure strong onboarding and skills development. After approximately 2–3 months, the schedule transitions to a hybrid model, with about 50% of the time in-office, including designated team days. Standard hours are 8:00 a.m. to 5:00 p.m. The team is small (around five people) and growing quickly, providing a close-knit, collaborative environment with significant opportunities for advancement. A dedicated home workspace free from noise and distractions is required for remote work days. The office building includes a 24-hour fitness center with treadmills, machines, bikes, free weights, locker rooms, and showers; contract workers can access the gym for a one-time fee. The workplace offers a casual dress code, typically jeans and a nice shirt. The organization emphasizes stability, internal mobility, and long-term development, with frequent company events such as on-site activities, family-friendly picnics, and holiday celebrations. Pay raises may occur twice per year based on performance, and full-time employees have access to comprehensive benefits, including health coverage, retirement plans with matching contributions, and fully funded graduate education opportunities through approved programs. Contingent employees are encouraged to apply for internal roles, and the culture supports growth, learning, and long-term career investment.

This is a Contract position based out of Omaha, NE.

The pay range for this position is $25.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Omaha,NE.

This position is anticipated to close on Jul 2, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.