Multilingual Voice AI Chatbot Engineer
Devitechs
- ️ Develop conversational chatbots using ChatGPT and other generative AI models.
- ️ Build persona-driven conversational flows that fit brand tone and business needs.
- ️ Implement knowledge-base integration using RAG to provide factual answers.
- ️ Develop automation for customer support, ticket creation, onboarding, and FAQs.
- ️ Design custom ChatGPT plug-ins and extensions for specific workflows.
- ️ Create voice-enabled experiences using LLM + speech-to-text + text-to-speech APIs.
- ️ Integrate chatbots with WhatsApp, SMS, Slack, Teams, and company websites.
- ️ Optimize conversation routing and escalation to human agents when needed.
- ️ Build multilingual chat solutions using LLM-driven translation features.
- ️ Implement safety layers to handle harmful queries and prohibited intentions.
- ️ Measure chatbot performance through accuracy, CSAT, and resolution rates.
- ️ Analyze chat transcripts to continually refine LLM behavior.
- ️ Ensure chatbot responses adhere to company legal and compliance standards.
- ️ Maintain logs, training datasets, and prompt libraries.
- ️ Debug issues related to model confusion, off-topic replies, or hallucinations.
- ️ Build custom tools to automate content generation, forms, and structured outputs.
- ️ Conduct A/B testing on prompts, model choices, and personality styles.
- ️ Collaborate with designers to refine UI/UX of chat interfaces.
- ️ Deploy chatbots on cloud platforms such as AWS, Azure, GCP, or Render.
- ️ Continuously upgrade chatbot features as new AI capabilities emerge.
Vacancy posted 10 hours ago
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