Operations Analyst

Operations Analyst

At Ford Component Sales, LLC (FCS), we don't just sell parts – we provide the "heartbeat" for industries worldwide. As a wholly owned subsidiary of Ford Motor Company, we are a gateway to access the world-class engineering, powertrain solutions, and cutting-edge technology that have made Ford an icon for over a century.

When you join FCS, your reach extends far beyond the driveway. Our components power everything from high-performance marine vessels and rugged industrial machinery to advanced defense vehicles and the next generation of transportation. You'll be helping diverse industries across the globe reduce development costs and get to market faster using genuine Ford DNA.

We operate with the entrepreneurial spirit of a specialized team, backed by the massive resources and innovation of Ford Motor Company. Since 1947, we've been "One Team" dedicated to excellence. Here, you'll find:

• Innovation at Scale: From engines and transmissions to the future of multimedia with SYNC™ technology.
• Global Impact: Work with partners in the industrial, marine, agricultural, and defense sectors.
• A Legacy of Excellence: Join a culture built on a century of Ford innovation and a commitment to world-class service.

We are seeking an analytical, detail-oriented, and collaborative Operations Analyst to drive technical assistance, system improvements, and program support for our operations team. Reporting to the Customer Service Manager, you will serve as the lead analyst for our ESG repair program, managing process improvements for our online order system, handling returns (RMA), and performing critical warranty analysis to support key business decisions. This is a high-impact role where your technical troubleshooting skills and system optimization efforts will directly enhance our customer experience and operational efficiency.

Essential Functions

• System Optimization: Lead process improvements for the online order system, including conducting thorough pre- and post-production testing.
• Returns & Core Management: Direct and support Return Merchandise Authorization (RMA) processes for both core and new/unused products within the ESG Cluster Programs.
• Program & Technical Support: Provide technical support and parts assistance for the Multimedia and Cluster Programs, including analyzing the Multimedia Inspect for Damage Program.
• Warranty & Error Resolution: Resolve Service Center File Feed errors and support OWS (ACES) warranty claims processing.
• Data & Warranty Analysis: Deliver comprehensive warranty analysis and insights to Finance, Marketing, Sales, and other Ford Customer Service (FCS) activities.
• Financial Administration: Generate invoicing and credits for specialized Ford programs.
• Cross-Functional Collaboration: Partner with the Customer Service Manager and FCSD personnel to develop, improve, and achieve specific program objectives.

Qualifications

• A bachelor's degree from an accredited four-year college or university; or
• Two (2) to four (4) years of related experience and/or training in operations, customer service systems, or warranty analysis; or
• An equivalent combination of education and experience that demonstrates your analytical and technical capabilities.
• Strong troubleshooting skills (experience with OWS/ACES, file feed resolution, or automotive parts/service systems is a strong plus).
• Excellent communication skills with the ability to lead specific projects and collaborate effectively with diverse internal departments and external partners.

An attractive and competitive compensation and benefits package, including medical, dental, vision, paid holidays, bonus, 401(k) with company match, disability insurance, and tuition reimbursement assistance.

If you are a proactive problem-solver who takes pride in driving operational success and system efficiency, we'd love to talk with you. Please visit fordcomponentsalesllc.com to learn more.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Component Sales, LLC must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.