Coordinator of Student Accounts

Student Accounts Coordinator

Reporting to the Director of Student Financial Services, the Student Accounts Coordinator serves as the primary liaison to students regarding their student account with concentration in collections and communication. This position requires general knowledge of Title IV processes and regulatory requirements.

Position Specific Responsibilities

• Serve as primary liaison to students, parents, faculty, and staff for any issues related to payments, payment plans, charges, and refunds to ensure a good overall experience for students and parents.
• Demonstrate a strong working knowledge of Title IV financial aid regulations and funding to accurately explain account balances, answer student questions, collaborate with the Financial Aid Office when appropriate, and help students understand available payment options.
• Respond within 24 hours to students, parents, faculty, and staff in person, on the phone and via email or written correspondence to resolve student account problems and facilitate solutions to their concerns and issues regarding payment
• Work closely with Student Services to ensure a positive and seamless experience for the students
• Assist in the development and implementation of new systems and processes to increase efficiency between departments.
• Proactively communicate with students who have delinquent account balances through phone calls, emails, text messages, and written correspondence to encourage timely payment, discuss individualized payment options, support student retention, and reduce the need for referral to external collections.
• Process student payments for current and prior term balances.
• Manage student payment plans by establishing, monitoring, and adjusting plans as needed to meet institutional policies.
• Develop, implement, and administer an annual communication strategy for Student Financial Services using multiple communication platforms to educate students on payment deadlines, financial aid, payment plans, and available resources while promoting timely payment and student success.
• Assist in month-end close and year-end audits to ensure compliance with regulatory requirements.
• Serve as the primary liaison between the Finance Office and Student Financial Services to facilitate communication, resolve account issues, and ensure a consistent and seamless experience for students and staff.

University-Wide Responsibilities

• Model core organizational beliefs and values; communicate openly and effectively within and across departments. Establish and maintain professional communication and ensure that all interactions are supportive, courteous, and respectful (TKU Social Covenant)
• Utilize effective communication skills to present information accurately and clearly both internally and publicly
• Participate in professional development activities that are aligned with university, departmental and individual goals
• Maintain accurate and complete records as required by governing entities (DOE, TRACS, ABHE, etc.); file all physical and computerized reports, records, and other documents required
• Attend and participate in staff meetings and serve on committees as required
• Comply with all policies, operating procedures, legal requirements, and verbal and written directives
• Perform other related duties as assigned

Organizational & Cultural Expectations

At The King's University, every employee is expected to actively support and advance the University's mission to integrate Biblical education and practical ministry to shape Spirit-formed individuals who follow Jesus, serve His Church, and are sent to impact the world, by living out our Christ-centered culture in daily work and relationships. Employees are expected to operate in alignment with The King's Culture, demonstrated through the following shared expectations:

• Spirit-Formed Leadership Demonstrates a growing, authentic Christian faith marked by integrity, humility, teachability, discernment, and trustworthiness. Leads self and others in a manner that reflects Christ's character, embraces accountability, and pursues continual personal and spiritual growth.
• Courageous Collaboration Works effectively and respectfully with others across diverse backgrounds and perspectives. Communicates honestly, adapts to change, takes appropriate initiative, and contributes to unity through grace-filled relationships, thoughtful risk-taking, and a commitment to shared goals.
• Gracious Service Approaches work with humility, compassion, and excellence. Takes ownership of responsibilities, serves others with a Christ-like heart, manages time and resources responsibly, and consistently seeks to honor God through faithful stewardship and professional conduct.

Supervisory Responsibilities

• None

Qualifications

Education

• High school diploma or equivalent required
• Bachelors preferred

Additional Competencies

• Confidentiality
• Communication skills
• Meticulous
• Collaborative
• Problem solving
• Customer service skills
• Adaptability

Experience:

• 2- 5 years of experience in collections
• Experience with accounting procedures
• Experience with MS Word, Outlook, and Excel
• Experience with Title IV processes and regulatory requirements preferred

Other Requirements

• Valid Driver's License
• Criminal Background Verification

Mental/Physical/Environmental Demands

• Maintain emotional control under stress
• Sedentary role
• Occasional irregular hours
• Lift up to 15 lbs