Care Coordinator

Care CoordinatorThe Schwarzman Animal Medical Center's commitment to compassionate veterinary care dates back to 1910 when it was founded as a clinic to help animals whose owners could not afford treatment. We continue this legacy today as the premier veterinary hospital in the tri-state area, maintaining the only Level 1 Trauma Center in New York City and the highest standards of care as part of our American Animal Hospital Association (AAHA) accreditation. With 150+ veterinarians working collaboratively across 20 specialties and services, our team prides itself on delivering world class veterinary care to help keep pet families together.About the Role of Care Coordinator for AMC's Cancer InstituteThe Schwarzman Animal Medical Center is seeking a full time Care Coordinator which will be responsible for providing clerical support to the hospital's Cancer Institute.Shift:Monday, Wednesday, Thursday, Friday: 10am–6pmSaturday: 8am–4pmSkills Required:Minimum of 2 years veterinary/human health clerical experienceMinimum of 2 years customer service in a professional settingExcellent written and verbal communication skillsWell organized and the ability to multitaskAbility to interact with all levels of staff, clients, and veterinarian practicesMaintain confidently and handle sensitive information with accuracy according to policiesSpecific Duties and Responsibilities:Serve as primary liaison between The Cancer Institute at AMC and Referral Veterinarians (rDVM) as well as internal and external clientsResponsible for client check in and check out, which includes (but not limited to) patient registration, admission, and dischargeEffectively triage phone calls from AMC staff, rDVMs, and clients utilizing excellent decision making and problem solving skills to determine the appropriate response to meet client, rDVM, and pet needsSchedule appointments with clients and manage appointment reminders, no shows, and cancellationsProvide efficient cash collection/payment planning while ensuring compliance with established guidelines and policiesObtain all necessary referral documentation, medical records, and pre-registration paperworkProvide concierge service to clients and referrals by greeting clients, helping them navigate the hospital, and directing them to appropriate areasTrack and ensure that patient updates and all forms of client communication have been successfully distributed or transmitted to the rDVM and clientUpdate clients as requested by veterinary staff with daily status reports on inpatient pets. Convey patient status information and instructions to the client in a thorough, comprehensive, and appropriate mannerProcess general information calls regarding routine pet care and information regarding other AMC servicesCare Coordinators will be required to master skills associated with electronic medical records and telephone systems to function at an ideal level within the departmentOther duties as deemed necessaryOur comprehensive benefits package includes:Competitive salaryGenerous Sign-on bonusGenerous paid time offTuition assistance50% discount on veterinary care403b matchingComprehensive medical, dental, and vision coverageYou may be eligible for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employer