Data Center Team Lead

Data Center Technician Team Lead

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Data Center Technician Team Lead to join our team and drive our relationships with hyperscale clients to new heights.

The Team Lead will be responsible for managing a team of up to ten employees while performing structured cabling and server rack deployments in a data center environment. Technical training will be conducted on the job and not a requirement for this position. The Team Lead will be required to have strong Microsoft Office, administrative and leadership skills. The Team lead will be responsible for training, client communication, team safety, QA/QC of completed work, tracking work schedule, and assigning tasks to employees.

Responsibilities and Required Skills:

• Ability to develop shift schedules and manage teams
• Understanding of project controls and how they affect project completion
• Assist in managing and executing the budget
• Understand contractual requirements and translate into executable plan for team
• Ability to establish a strong rapport with client representatives and to maintain a working relationship
• Excellent understanding of customer service principles
• Strong observational skills and problem-solving ability
• Strong communication skills (written and oral). Ability to create professional and error free reports
• Adept at utilizing Microsoft suite skills
• Manage shift operations, delegate tasks to team members and translate vision of leadership to field staff. Operate, monitor, and maintain equipment. Respond to abnormal conditions indicated by facility systems
• Have a complete working knowledge of creating, closing, and tracking "work requests" (WR). Initiate or respond to work orders, follow-up and verify completion of work
• Monitor the performance/note deficiencies of contract service providers and recommend changes as necessary
• Perform other related duties and assume responsibilities as assigned by management
• Support the delivery of data center services, including colocation, telecommunications services, deployment of additional services to customers and support of internal business systems
• Acts as an operational contact for data center clients, vendors, and carriers as it relates to colocation, connectivity, and network products and services
• Coordinates and oversees access to and work within the facility with third-party contractors, vendors, and carriers related to structured cabling installation, circuit delivery and equipment installations in it, telecommunications rooms, and customer space
• Performs unscheduled checks on work to assess and document quality
• Responsible for final product delivery in the absence of an available tech level-iii
• Site safety champion
• Performs safety spot checks, documents best practices, and non-conformance to safety policies/procedures
• Interacts with salute EHS representative
• Available to assist with regional safety investigations as required
• Fosters a strong team culture
• High level of proficiency with no supervision for daily tasks
• Supervises small number of employees / teams: responsible for team member performance and growth potential
• Ensures team member training compliance
• Responsible for AHA, THA, MOP's, and SOP's
• Timesheet approvals and discrepancy tracking
• Documents, files, performs spot-checks, and maintains safety info
• Completes personnel reviews, disciplinary reports, and performance management system documentation
• Completes timesheet approvals
• Aware of current and future purchase order(s)
• Resolves schedule conflicts and critical path impedances that affect project completion and invoicing
• Understands change order principles
• Contributes to controlling labor costs related to project completion
• Engages within the field and local staff meetings to provide communication on personnel status and team dynamics/human relations as required

Preferred:

• Hands-on experience with mission critical operations and understanding of data center environment operations
• Well versed in client-specific core competencies. Able to fill in or direct subordinates to accomplish job related tasks
• Complete planned and unplanned corrective maintenance work assignments, utilizing your skills, and under the direction of engineering, mechanical, electrical, and other technical subject matter experts (SME's)
• Has a strong technical aptitude and a firm understanding of best practices within the data center industry

Physical Requirements:

• Ability to lift and carry heavy equipment, up to 40lbs.
• Ability to climb ladders and multiple flights of stairs to access elevated equipment
• Ability to stand for long periods of time in various work environments
• Ability to bend, stoop, kneel, and reach for equipment related tasks
• Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
• Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies
• Good hand-eye coordination and dexterity for working with small components and connectors
• Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
• Ability to differentiate between color-coded warning signs, labels, and cables
• Ability to work in environments with a wide variety temperature inside a facility
• Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
• Capability to work in environments with elevated noise levels while wearing hearing protection
• Possession of a valid driver's license for work-related travel, as required

Travel Opportunities: This role offers exciting travel opportunities to travel within the United States to various Data Center locations. Travel requirements will vary depending on client's needs and project demands. Work related travel expenses, including airfare, lodging, and per diem, will be provided. This offers the opportunity to gain diverse experience across different environments and engage with a broad range of clients in the data center sector.

If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today!

Salute is an equal opportunity employer committed to celebrating diversity, creating an inclusive environment for all employees, and providing equal employment opportunities to all applicants.