ITSC Technician I

Job Details POSITION DESCRIPTION April 2026 Title: Technician I Department: ITSD Reports To: Ethan Poole, View email address on click.appcast.io Pay Rate: $17.50 WHAT YOU WILL DO Properly direct incoming phone and email support requests to their proper IT areas. Seek assistance and elevate incidents to higher level support staff when needed. Perform basic hardware repairs and perform basic software diagnostics on Babson‑issued Lenovo laptop models. Remotely access Babson‑issued laptops and desktops to assist with basic customer issues (e.g., email client setup, printer configuration, network drive mapping). Document all actions and repair steps taken in our support ticket tracking system, and communicate pertinent information to customers at time of pickup. Read and respond in a timely manner to email and Webex messages sent by student supervisors and full‑time IT staff. Assume additional duties as needed. WHAT EDUCATION AND SKILLS YOU WILL NEED Ability to create an environment where direct reports have the freedom and security to take initiative; deal with complexities with resilience, resourcefulness, and optimism; and appreciate open‑mindedness, creativity, and agility in thought and tactics. Ability to embrace ideas and changes created by all community members. Ability to work independently to solve problems; look for opportunities to take on responsibility; take thoughtful risks; and effectively act on new and ongoing initiatives, objectives, and solutions to gain sought‑after results. Ability to anticipate and effectively handle change; demonstrate willingness to try new skills and challenging tasks; and be flexible in changing conditions. Must have strong computer skills including proficiency in Google Drive/Docs and Microsoft Office (Word, Excel, PowerPoint, Outlook/Calendar). HOW AND WHERE YOU WILL WORK Up to 20 hours per week, in‑person / on‑campus. #J-18808-Ljbffr