Counselor

Job Description

Job Description

Job description:

Counselor

The Catholic Cemeteries of the Archdiocese of Washington (CCAW) and Resurrection Cemetery are building out their customer service team and we are seeking self-motivated, detail-oriented, faith-based professionals who are looking to work in a rewarding, fast-paced environment.

This position will work closely with the community to provide personalized service as the primary contact for families in arranging their cemetery services. Ideal candidates will be compassionate, organized, and excellent communicators.

Expectations include

• Creating and sustaining an environment of exceptional service to the families and communities served by CCAW
• Maintaining a supportive team environment

Responsibilities include, but are not limited to

• Assist individuals and families with making cemetery arrangements through the selection and purchase of Cemetery burial rights, merchandise, and services
• Work with Funeral Directors and Clergy to facilitate the seamless planning, communication, and execution of services
• Handle situations with individuals and families with compassion and understanding, ensuring that all appropriate needs are met or exceeded
• Prepare, review, and process all required documentation and data entry necessary to close sales and for the planning and carrying out of burials through the Cemetery’s automated system
• Generate sales leads through professionally serving those who have experienced a loss or may be planning for their future and networking with families, as well as the larger community (parishes, funeral homes, and other organizations
• Contact sales leads as assigned by Manager for sale of burial rights, merchandise, and services
• Perform day-to-day administrative duties as required
• Other duties as assigned

Requirements

• High School diploma or equivalent
• Two years of experience in in-person customer sales and services; prior experience in funeral services a plus
• High level of compassion and integrity
• Above-average communications (oral and written), listening and office administration skills
• Demonstrated proficiency in problem-solving skills
• Ability to multi-task and set priorities
• Valid driver’s license

Working Conditions

The working hours of this position are Monday to Friday 8-4:30 pm with some assigned Saturday duty days.

Job Type: Full-time

Hourly Pay: From $20.00 an hour

Benefits

• Paid leave including paid holidays
• Complete health package including medical, dental and vision care
• 403(b) retirement savings and company matching
• Life insurance and long-term disability
• Tuition reimbursement
• Employee discount
• Management advancement opportunities

Location: Resurrection Cemetery, Clinton, MD

About CCAW: The Catholic Cemeteries of the Archdiocese of Washington lives out the Corporal Work of Mercy, Burying the Dead, by accompanying bereaved families as they honor their beloved dead with hope in the Resurrected Lord.

We seek employees who take seriously the Christian imperative to pray for the dead and to comfort those who mourn. Our cemeteries are located in the District of Columbia and Montgomery County, Prince George’s County, and St. Mary’s County in Maryland. Employment opportunities arise in all locations and are listed here as they become available.

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan