Customer Service SpecialistBethesda, MD
$70k - $85kBlack Canyon Consulting (NIHNCBI)
Customer Service Specialist
Black Canyon Consulting (BCC) is searching for a Customer Service Specialist to support our work at the National Institutes of Health (NIH) in Bethesda, MD. The Customer Service Specialist will be a member of the NIH Manuscript Submission (NIHMS) Production Team at NCBI and will be responsible for assisting authors, principal investigators, publishers, and others working to support compliance with the public access policies of numerous federal agencies and private research funders. General duties will include responding to customer correspondence and performing submission processing tasks in collaboration with internal and external teams.
The National Center for Biotechnology Information (NCBI) is part of the National Library of Medicine (NLM) at National Institutes of Health (NIH). NCBI uses the web to advance science and health by providing free access to biomedical and genomic information, and as a result it is one of the top 400 most visited sites in the world. NCBI is a diverse group of smart and talented people with various backgrounds, who collaborate in building critically valuable services for the public. NCBI is home to PubMed and is part of the U.S. National Library of Medicine (NLM), located in Bethesda, MD.
Required Skills/Qualifications
- Minimum Education Requirement: Bachelor's degree.
- Two years experience in a customer service environment.
- Demonstrated experience working effectively as a member of a team.
- Excellent written and verbal communication skills, including the ability to clearly and professionally communicate technical and non-technical information to a variety of stakeholders.
- Strong analytical and problem-solving skills.
- Proficiency with basic computer applications.
- Familiarity with online publications, specifically electronic journals or books.
- Positive attitude; exhibits adaptability and flexibility in a matrixed, high-volume work environment.
- Curious and proactive.
Preferred Skills
- Working knowledge of a customer relationship management (CRM) platform such as Microsoft Dynamics.
- Experience with UNIX/Linux in a data production environment.
- Basic knowledge of XML.
Benefits and Salary
We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.
We offer a competitive salary commensurate with experience and location. The targeted range for this position is $70,000 - $85,000.
If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!
Black Canyon Consulting (NIHNCBI)Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Service SpecialistBethesda, MD in Bethesda, MD vacancy
$65k - $80k
...Executive to join our team in Central Montgomery County, MD. Essential duties and responsibilities: Educate,... ...operations team in relation to client needs Provide ongoing service and problem resolution to customer base Ensure customer retention by providing superior...SuggestedBase plus commissionTemporary workCasual workInternshipWork at officeFlexible hoursNight shift$65k - $80k
...Executive to join our team in Central Montgomery County, MD. Essential Duties and Responsibilities: Educate,... ...operations team in relation to client needs Provide ongoing service and problem resolution to customer base Ensure customer retention by providing superior...SuggestedBase plus commissionTemporary workCasual workInternshipWork at officeFlexible hoursNight shift$140k - $185k
...from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life... ...of America)Hours Per Week: 40Pay Transparency detailsUS - MD - Columbia - 10320 LITTLE PATUXENT PKWY - MERRILL LYNCH BUILDING...SuggestedFull timeWork experience placementWork at officeLocal areaFlexible hoursDay shift- ...that provides a broad range of consulting services to US Federal Government, US Military,... ...(NINR), Building 31, Suite 5B, Bethesda, MD 20892.The Executive Assistant provides comprehensive... ...and workflow automation.Professional customer service and stakeholder engagement.Team...SuggestedFull timeWork at office
Arcetyp LLC
Bethesda, MD3 days ago - ...healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military... ...to detail. Have demonstrated ability to provide superior customer service, problem solving, collaboration and organizational skills...SuggestedFull timeContract workTemporary workCurrently hiringWork at officeLocal areaImmediate startMonday to FridayShift work
Ivyhill Technologies
Bethesda, MD4 days ago $65k - $80k
...work independently ~ Some evening/weekend availability ~ Must live within reasonable driving distance of territory (Bethesda, MD) WHAT YOU'LL DO: You will spend most of your time in your assigned territory of apartments, condos, and co-ops where you’ll...Full timeFlexible hoursWeekend workAfternoon shift$100 per hour
...Administrative Law Judge, employment attorneys, clinical advisors, 32-year enterprise operations specialist. What You Own Federal customer targeting across our priority verticals (HHS workforce, VA behavioral health, DoD behavioral health support, federal hospitality)...Hourly payContract workFor contractorsWork at office10 hours per week- Call Center Representative job at ROCS Grad Staffing. Rockville, MD. A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here’s a general job description for this role: Job Title: Call Center Representative...Shift workAfternoon shift
- ...Account Representative - DC/Gaithersburg, MD/Rockville, MDR.F. Fager Supply, a trusted... ...in expanding our reach and enhancing the customer experience by promoting our plumbing... ...purchasing and delivery teams to ensure seamless service.Deliver marketing materials, samples and...For contractors
R F Fager Supply
Rockville, MD2 days ago $25 - $30 per hour
...Maintenance Supervisor, Essex House, Takoma Park MD, Sign-On Bonus OfferedApplylocations:... ...for associates, exceptional quality and service, sustained resident satisfaction and... ...resident satisfaction by providing excellent customer service; communicates effectively,...ApprenticeshipRelocation packageFlexible hours$280k - $320k
...control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG,...Full timeWork visaFlexible hoursShift work- Overview Ivyhill is seeking an Executive Medicine Services Health Care Coordinator for a temporary (9 month) position in Bethesda, MD. The Executive Medicine Services Health Care... ...or organizations. Provides superior customer service and organizational skills . Undertakes...Temporary work
- Join Our Pack: Customer Service Specialist Do you dream of a career where your love for animals meets exceptional guest service? At Kenwood Animal Hospital, we’re offering an opportunity to become an integral part of our family‑owned, female‑led practice. We pride ourselves...Full timeFlexible hoursWeekend workAfternoon shift
$79.09k - $131.13k
...remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our... ...other basis protected by applicable law.SummaryLocation: MD - Silver Spring, 11800 Tech Rd; MD - Baltimore, 8031 Corporate...Full timeWork at officeLocal areaNight shiftWeekend work- ...you’re interested in joining ZoomInfo’s Customer Sales team but don't see a job opportunity... ...overseeing accounts, and ensuring projects and services align with business goals. At ZoomInfo,... ...area), Vancouver, WA, and Bethesda, MD and sometimes consider remote positions or...Full timeRemote workWorldwideRelocation
- ...sales/support staff with meeting our clients7 needs, resolving customer escalations, helping to deepen both internal and external client... ...can bring your passion for mentorship and developing client service professionals to a firm that will value your contributions and...Local area
- ...Marketing and Digital (BMD) needs. Designs customized annual marketing and implementation plans... ...in the field of marketing or marketing services support, digital marketing and social media... ...within a commuting distance to Bethesda, MD; candidates outside of commuting distance...Full timeWork experience placementLocal areaRemote workFlexible hours
$60k
...Financial is a dynamic and fast-growing private lender and mortgage servicer based in Chicago, dedicated to partnering with real estate... ...working directly alongside a dedicated, in-market Lender (SVP, MD, or RMD). This is an apprenticeship-style role designed to provide...ApprenticeshipLocal area- ...escalation for select enterprise and strategic customers. Drive customer success through initial onboarding, implementation, analysis services account phases. This is done in close... ...travel to our Chapel Hill, NC or Bethesda, MD offices for occasional in-person work....Contract workTemporary workCasual workWork at officeRemote workHome officeFlexible hours
HelioCampus
Bethesda, MD3 days ago $60k - $100k
...office role working out of our Bethesda, MD office 5 days a week. About Employee... ...and present Employee Navigator's services to prospective broker clients Prepare... ...sources Maintain contact with existing customers to identify needs for additional services...Work at officeEmployee Navigator
Bethesda, MD3 days ago$20.05 - $28.26 per hour
...Customer Service Representative Location : Location US-MD-Chevy Chase ID 2026-2302 Location : Address 5480 Wisconsin Avenue Position Type Full Time Regular Business Unit Description Community Banking Overview...Hourly payFull timeFlexible hoursEagleBank
Chevy Chase, MD5 days ago- Customer Support Associate Location: Bethesda, MD Employment Type: Full-Time About the Role We’re hiring a Customer Support Associate to provide friendly,... ...opportunity to grow a career in customer support, client services, or account management. What You’ll Do Serve as the...Full time
$45k - $55k
...We got our start building websites and have expanded into a full-service advertising agency, helping our clients take advantage of the... ...Proficiency in Word, Excel, and PowerPoint. Where: Bethesda, MD - hybrid work from home, office, and client site What We...Hourly payWork from homeHome officeSensis
Bethesda, MD2 days ago$65k - $75k
...Labcorp is a global leader in laboratory services, providing the insights and answers that... ...work gets done and deliver greater value to customers and patients. With our global scale and... ...) Executive to join our team in Waldorf, MD! Responsibilities: Educate, instruct...Temporary workCasual workInternshipWork at officeFlexible hoursNight shiftPersonal Genome Diagnostics
Silver Spring, MD2 days ago$19 - $23 per hour
...seeking a full-time Call Center Representative for our Chevy Chase, MD location. This role will be responsible for greeting,... ...effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively...Full timeWork at officeMonday to FridayFlexible hoursAdvantia Health
Chevy Chase, MD3 days ago$90k - $115k
Loan Administration and Servicing Manager About Us Capital Bank N.A. is headquartered in Maryland... ...growth, and enables us to support our customers at every stage in their financial journey... ...will ideally sit out of our Rockville, MD headquarters location. Why Join Us? Join...Work at officeRemote workMonday to Friday$16 - $18 per hour
...conversations with clients. Flex Your Skills : Perfect your customer service game, sharpen your communication skills, and learn the art of... ...and realize their dreams. We are located in Kensington, MD and help customers with their insurance and financial services...Hourly payPart timeFor contractorsWork at officeLocal areaFlexible hoursState Farm
Kensington, MD1 day ago$18 - $25 per hour
...value-based conversations and remarkable customer experience. If you are a motivated self starter... ..., and market appropriate products and services. As an Agent Team Member, you will... ...Our office is located in Bethesda, MD. I have been a State Farm agent since...Hourly payFor contractorsWork at officeFlexible hoursDavid Munson - State Farm Agent
Bethesda, MD5 days ago- ...Rockville. You will build relationships with clients, deliver excellent service, and support requests while learning our payroll, HR, and... ...client satisfaction. This is a hybrid position requiring occasional commutes to the Rockville, MD branch. #J-18808-Ljbffr Payentry
- ...responsible for managing and converting inbound leads into loyal customers as well as managing an existing book of business. You will... ...Building relationships, projecting company values of trust, service, and honesty, identifying strategic long-term clients, and ultimately...Work at office3 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service SpecialistBethesda, MD. Be the first to apply!
Related searches
- customer engineer Bethesda, MD
- customer retention Bethesda, MD
- customer satisfaction Bethesda, MD
- amazon customer Bethesda, MD
- work from home customer Bethesda, MD
- customer Bethesda, MD
- customer marketing Bethesda, MD
- customer project program manager Bethesda, MD
- remote customer service chat Bethesda, MD
- inbound customer service Bethesda, MD