Resident Services Coordinator

Job Description

Job Description

Resident Services CoordinatorFull Time | Day ShiftPay: $41,600-$45,760 annually based on experienceSupporting multiple Genacross communities: Luther Ridge, Luther Hills, Luther Grove, Covenant Harbor I, Covenant Harbor II, and Oak Harbor.At Genacross Lutheran Services, we have been serving individuals, families, and communities with compassion for more than 160 years. As a faith-based nonprofit organization, we are committed to serving the needs of our community with exceptional care, innovation, and support.As a Resident Services Coordinator, you'll help residents access the resources, services, and support they need to maintain their independence and quality of life. This is a great opportunity for someone who enjoys building relationships, connecting people with community resources, and making a meaningful difference in residents' daily lives.What You'll Do:Build relationships with residents and serve as a trusted resource for questions, services, and community support Assess resident needs and connect individuals with appropriate programs, benefits, and supportive services Help residents navigate community resources and available assistance programs Maintain accurate resident records, assessments, progress notes, and required documentation Conduct annual apartment visits and update resident information as needed Monitor resident needs and concerns and communicate significant issues to leadership Complete required monthly reports and support ongoing program compliance Report suspected abuse, neglect, or exploitation in accordance with applicable requirements Build and maintain relationships with community organizations, faith communities, and service providers Assist with PASSPORT Certification documentation and reporting Serve as a Transition Coordinator for assigned Home Choice Program referrals Participate in required training and professional development Help ensure residents receive responsive, compassionate, and person-centered supportWhat We're Looking For:Bachelor's degree Degree in social work or a related field preferred LSW or LISW preferred Valid driver's license Why Join Genacross?At Genacross, you'll be part of a mission-driven organization where your work directly supports the independence and well-being of the people we serve. You'll have the opportunity to build meaningful relationships, connect residents with valuable resources, and make an impact across several Genacross communities.Benefits Include: (Benefits vary based on position, schedule, and eligibility. Full details provided upon hire.)Medical, dental, and vision insuranceLife insurance401(k) with up to 4% employer contributionShort-term disability coverageGenerous paid time off (PTO)Health Savings Account (HSA)Employee Assistance Program (EAP)Tuition reimbursementEmployee discounts