Senior Product Designer, Patient Experience

About Bask Health Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place. We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform. Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality. About the Role We're looking for a Senior Product Designer, Patient Experience to help shape the patient-facing experiences that power direct-to-consumer telehealth businesses built on Bask Health. Bask Health brings together patient onboarding, intake questionnaires, checkout, clinical workflows, pharmacy coordination, and ongoing patient experiences in one platform. We're looking for a designer who can make these complex processes feel simple, intuitive, and trustworthy for the people using them. In this role, you'll take ownership of designing patient-facing digital experiences, from the moment someone begins a questionnaire through checkout, account management, treatment status, messaging, and ongoing interactions with their telehealth provider. You'll work closely with product managers, engineers, and cross-functional teams to understand patient needs, identify friction in existing workflows, and design solutions that improve usability, clarity, and completion rates. This is a hands-on senior individual contributor role. You'll be responsible for the entire design process, including discovery, user flows, wireframes, prototypes, high-fidelity designs, design specifications, and collaboration during engineering implementation. A major part of your work will involve simplifying complicated experiences. Patients may need to complete detailed questionnaires, provide sensitive information, review important instructions, or navigate multiple steps before reaching their intended outcome.

You'll design these interactions to be clear, accessible, and easy to complete. You'll also help establish consistent design patterns across patient-facing applications. As Bask continues developing new capabilities, you'll contribute to the design system, improve existing components, and ensure that experiences remain cohesive across different merchant storefronts and patient journeys. Because our platform supports healthcare-related workflows, thoughtful design matters. You'll need to consider accessibility, privacy, clear communication, and appropriate clinical boundaries while creating experiences that patients can understand and use confidently. You'll collaborate with researchers, content designers, and product stakeholders to validate design decisions through usability testing, customer feedback, and product data. You'll be expected to explain your decisions, challenge assumptions, and continuously improve the experiences you design. We're looking for someone who enjoys solving complex product problems, takes ownership of their work, and can turn complicated requirements into polished, practical digital experiences. What You'll Do - Lead end-to-end design for patient-facing experiences across Bask Health's platform. - Design intuitive patient onboarding and registration experiences. - Create clear, accessible, and user-friendly intake questionnaires. - Improve multi-step patient flows, including navigation, progress indicators, and completion states. - Design patient-facing checkout and payment experiences. - Improve how patients review and confirm information before completing important actions.