PLAYBOOK GENERAL MANAGER

Playbook General Manager

The Playbook General Manager is the strategic and operational leader of the sports bar and restaurant, responsible for delivering exceptional guest experience while driving profitability and maintaining brand standards. This role oversees all aspects of daily front-of-house operations, staff management, financial performance, and guest relations. The General Manager sets the tone for service excellence, cultivates a culture of hospitality and professionalism, and ensures that every detail reflects the bar's commitment to quality. This position requires a dynamic leader with a deep understanding of guest service, strong business acumen, and the ability to inspire and manage a high-performing team.

In addition to core operational responsibilities, the General Manager plays a critical role in sports programming and event planning. They are responsible for curating a comprehensive calendar of sporting events including UFC, NFL, Boxing, NBA, NHL, NCAA, Soccer, and marquee events like the Kentucky Derby and ensuring all are properly broadcasted throughout the venue. The GM also develops and executes themed promotions, viewing parties, and marketing initiatives that drive visitation and enhance the bar's reputation as a premier destination for sports fans.

Essential Functions:

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Perform responsibilities in accordance with all Company standards, policies, and procedures.
• Execute all Food Operation Department responsibilities by enforcing Graton Resort & Casino's policies and procedures fairly among all Team Members and in accordance with company's negotiated union contract.
• Lead and manage all restaurant operations to ensure consistent excellence in service.
• Recruit, train, and develop staff to uphold service standards and foster a positive work environment.
• Monitor financial performance, including budgeting, forecasting, cost control, and revenue growth.
• Maintain compliance with health, safety, and sanitation regulations.
• Collaborate with F&B leadership to ensure menu execution aligns with brand vision and seasonal offerings.
• Handle guest relations with discretion and professionalism, resolving issues promptly and graciously.
• Oversee staff scheduling and station assignments, ensuring optimal floor coverage and operational flow while maintaining full compliance with Union agreements and labor regulations.
• Develop and maintain a comprehensive calendar of sporting events, including but not limited to: NFL, NBA, NHL, MLB, UFC, Boxing, NCAA, Soccer, Golf, Tennis, and Horse Racing (e.g., Kentucky Derby).
• This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.

Required Qualifications:

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Minimum 5 years of experience in restaurant management, preferably in a sports bar and/or contemporary/upscale setting.
• High School Diploma or equivalent.
• Ability to handle a flexible schedule to work weekends, holidays, and all shifts.
• Proven leadership skills with the ability to motivate and manage diverse teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Knowledge of wine, spirits, beer and culinary trends.
• Must be at least 21 years of age.
• Must possess or obtain a California Food Handler Certification.

Physical Requirements:

• Requires manual dexterity to operate job-related equipment.
• Dexterity: full use of arms and hands to hold, grab, pick up objects up to 7 hours/ day 88% of shift
• Standing: unassisted up to 7 hours/day for 88% of the shift
• Walking: up to 7 hours/day for 88% of the shift
• Bending: 2 hours/day for 25% of the shift
• Twisting: 2 hours/day for 25% of the shift
• Climbing: including ladders, less than 1 hour/day for 13% of the shift
• Kneeling: 1 hour/day for 13% of the shift
• Squatting: 1 hour/day for 13% of the shift
• Lift/Carry/Pull: up to 50 lbs. up to 1 hour/day for 13% of the shift
• Push: up to 100 lbs. using a pushcart up to 1 hour/day for 13% of the shift
• Reaching: above the shoulders with the use of arms for 1 hour/day for 13% of the shift