Electrical Service Contract Specialist

Job Description

Job Description

About The Company:

Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America aims to provide sustainable and reliable energy solutions to meet the growing demand for clean power and is known for its commitment to innovation, high-quality standards, and exceptional customer service.

Job Description:

We're looking for a Service Contract Management Specialist to join our team to contribute to our rapid expansion. As a direct report to the Manager of Service BD, this pivotal role stands as a cornerstone within our services team. The role encompasses spearheading contract development and management across the North America markets and serves as the primary interface with our clients.

Core Responsibilities:

• Formulate and apply contract management strategies and procedures that are in harmony with company ambitions.
• Establish and upkeep comprehensive databases for Service contract components.
• Collaborate with Service and Sales teams to distill best practices and advocate for procedural enhancements to boost efficiency.
• Analyze and address Service stipulations within Master Service Agreements and Individual Service Agreements alongside clients.
• Work alongside the Sales department to negotiate and finalize non-standard contract terms.
• Oversee the complete contract cycle: from drafting and evaluation to endorsement and finalization.
• Interface with Service and Maintenance teams to cater to specific Long-Term Service Agreement requirements for photovoltaic and battery storage setups.
• Verify that all service scopes in the Statement of Work and associated Exhibits are accurately reflected in the final pricing.
• Engage in the examination and negotiation of subcontractor agreements and oversee warranty document amendments.
• Validate approvals for custom service scopes or modifications to the standard offerings.
• Address contract-related disputes, claims, and terminations proactively.
• Maintain robust communication channels to preempt potential issues or emerging needs.
• Ensure meticulous contract documentation within the company's database.

Qualifications:

• Acutely detail-focused with a keen grasp of opportunity subtleties and interdependent services.
• Proficient in managing international clientele with varied expectations.
• Exceptional communication prowess, both in writing and speech.
• Devoted to the company's ethos, leadership principles, and an ethos of continuous growth.
• A proactive analyst with meticulous attention to detail.
• Resilient performance under pressure and within condensed timelines.
• Thrive in a brisk, dynamic, and diverse cultural setting.
• Solid comprehension of sales dynamics and project delivery methodologies.
• Exceptional organizational and troubleshooting abilities.
• Capable of handling multiple complex initiatives across various domains.
• Experienced with Microsoft Office Suite, especially Excel and PowerPoint, among other related applications.

Experience & Travel:

• A minimum of 3 years in contract administration is essential.
• Prior involvement in the Service and renewable energy sectors is advantageous.
• Willingness to accompany the sales team for on-site sales support as necessary.

Compensation & Perks:

• Compensation in line with expertise.
• An attractive suite of benefits and staff initiatives.
• Numerous personal development and company advancement prospects.

Work Location and Status:

• Contract-to-Hire role
• Remote or Hybrid in Houston, TX

For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $50,000 - $95,000 This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.

Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.

#LI-LV1