Remote SMB Growth Manager Fiber Telecom

Location Remote: California. Work will be primarily performed remotely from a home office. Employees may be required to use personal phone and internet services to perform telecommuting, with reimbursement according to Race’s telecommuting policy. Occasional travel to and work from other Race offices or off‑site locations may be required. Race Communications is only accepting remote candidates who reside in California. Candidates who do not reside in one of these states are not eligible for remote employment. Compensation and Benefits Competitive base salary: $80,000 to $95,000 USD per year. 100% company‑paid medical and dental benefits. Free fiber internet service for all employees living in the service area. PTO (vacation, sick), 11 paid holidays, paid birthdays, 401(k) matching (4%). Company Overview We’re more than a fiber internet provider; we’re your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting‑edge technology with a genuine, people‑first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. Position Impact The SMB Manager leads the strategic direction and performance of Race Communications’ small and medium business segment. This role drives revenue growth through effective sales leadership, targeted market development, and strong customer engagement. The SMB Manager enhances the company’s business presence by identifying market opportunities, optimizing the customer journey, and ensuring reliable delivery of fiber‑based services. Requirements Eligibility for US employment without sponsorship. Minimum age of 18. Associate degree (A.A.) or equivalent education preferred. High School Diploma or GED or equivalent combination of education and experience required. Valid driver’s license, subject to successful DMV verification. 3‑5+ years of experience in SMB sales, account management, or business development, preferably in telecommunications, SaaS, technology, or related industries. Proven track record of achieving sales targets, growing business segments, and managing customer relationships. Experience leading or mentoring a sales or account management team is highly preferred. Background in telecom, fiber internet, or subscription‑based services is a strong plus. Flexibility to work outside standard hours, including evenings, weekends, and holidays, as needed. At least 5 years of progressively responsible experience in IT management, including infrastructure management, systems administration, network operations, and cybersecurity. Experience working cross‑functionally with Marketing, Operations, and Customer Support teams. Familiarity with fiber‑optic services, broadband products, or telecom industry standards. Ability to develop territory plans, market strategies, and performance forecasts. Strong understanding of SMB customer needs, buying behavior, and market dynamics. Excellent communication, presentation, and negotiation skills. Ability to analyze data, sales pipelines, and market trends to guide strategy and decision‑making. Proficiency with CRM systems (e.g., Salesforce, HubSpot) and standard business tools (Excel, PowerPoint). Effective communication in English, including speaking, reading, writing, and comprehension. Bilingual communication skills considered a plus when serving diverse communities. Skills Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications. Functional use of common office equipment, computers, and office software. Essential Duties and Responsibilities Sales Leadership Lead and develop the SMB sales team to achieve revenue and growth targets. Create and execute sales strategies tailored to the SMB market. Manage sales pipelines, forecasts, and performance metrics. Support team members with coaching, ride‑alongs, and deal guidance. Business Development Identify and pursue new SMB opportunities within Race Communications’ service areas. Build and maintain strong relationships with local business communities. Develop territory plans and outreach strategies to expand market presence. Collaborate with Marketing to align campaigns with SMB customer needs. Customer Relationship Management Ensure high levels of customer satisfaction and retention among SMB accounts. Address escalated customer issues and coordinate solutions across teams. Oversee onboarding of new SMB clients to ensure smooth service activation. Maintain regular communication with key clients to understand evolving needs. Operational Coordination Partner with Operations, Engineering, and Customer Support to ensure timely service delivery. Communicate customer requirements and feedback to internal stakeholders. Streamline processes for quoting, ordering, and service activation for SMB customers. Monitor installation timelines and resolve operational blockers. Data & Reporting Analyze sales data, trends, and KPIs to guide strategy and adjust team direction. Provide regular performance reports to leadership. Track and evaluate team productivity, conversion rates, and revenue outcomes. Use CRM tools to maintain accurate customer and pipeline records. Strategic Planning Contribute to annual business planning and market expansion strategies. Assess competitor activity and market shifts to refine SMB approach. Recommend new products, bundles, and pricing strategies based on customer feedback. Identify opportunities to improve the SMB customer journey from first contact to ongoing service. Vehicle Maintenance and Travel Maintain vehicle/equipment pre‑op/post‑op for required duties. Maintain a clean driving record as defined by the current fleet insurance underwriter. Spend a significant portion of the workday traveling in a vehicle and visiting various locations, both indoors and outdoors. May be required to work after hours, on weekends, for emergencies, or be on‑call as needed to ensure work is completed. Safety Awareness and Compliance Maintain awareness of potential hazards such as uneven terrain, loose pets, or slippery walkways. Maintain a safe distance from aggressive or unrestrained animals. Observes hazards and reports concerns or accidents to a supervisor or safety professional; participates in investigations as needed. Completes and signs off all pre‑job safety planning tools at the start and end of the shift; completes all required safety‑related paperwork. Understands and responds appropriately to all safety hazards and warning devices. Upkeeps a secure work environment by adhering to regulations, procedures, and company policies. Stays current with fiber optic technologies, industry standards, and safety regulations. Other Duties Follow team procedures and company policies outlined in the Race Communications Employee Handbook. Successfully complete assigned training, examinations, and participate in ongoing performance and development reviews. Be available to participate in internal or external meetings, special functions, and professional development opportunities. Cross‑train and share knowledge with other team members. Support routine tasks. Maintain a professional appearance, hygiene, and demeanor. Supervisory Responsibilities Ensure adherence to established policies and procedures, promoting a culture of compliance and accountability. Lead training and mentoring of new team members, developing a long‑term training strategy. Oversee cross‑functional support and compliance, managing conflicts and fostering collaboration. Guide the team to achieve long‑term goals by setting performance standards and providing actionable feedback. Ensure payroll compliance, accurate timecard submission, and resolution of payroll matters. Identify broader team training needs and implement programs aligned with company objectives. Resolve interpersonal issues, facilitating solutions‑oriented approaches and maintaining a positive work environment. Allocate resources effectively; track progress toward aligned objectives. Maintain compliance with company policies, procedures, and regulatory requirements. Report team performance, project updates, and challenges to upper management, using data to recommend improvements. Directly supervise team members, including hiring, training, evaluation, rewarding, and disciplining as needed. Benefits Additional duties as required. Why Join Our Team Close‑knit crew with a sense of community. Growth potential: promotions and new challenges. Competitive base salary. Comprehensive Benefits Package: 100% company‑paid medical and dental insurance, PTO (vacation, sick), 11 paid holidays, paid birthdays, 401(k) matching (4%). Free fiber internet service for all employees living in our service area. A culture built on integrity, mutual respect, and shared purpose. Call to Action Let’s chat. If you’re ready to move forward, click “Apply” below; our team can’t wait to meet you. #J-18808-Ljbffr