Housing Choice Voucher (HCV) Inspector

Job Title: Housing Choice Voucher (HCV) Inspector Exempt: No Salary Level: Hourly Minimum: $16.29 per hour Maximum: Negotiable Employee Reports To: Manager of HCV Programs Application Due Date: Open until Filled Overview This position is responsible for the timely and accurate HQS inspections (annual, initial and special) and assists with annual and interim reexaminations of Village Communities of Texarkana, Texas (VCTT’s) Housing Choice Voucher (HCV) Rental Assistance Program. Under the direction of the HCV Program Manager, the role schedules and performs HQS inspections, manages all correspondence and data related to such inspections, and assists with annual and interim reexaminations and new admissions, including interviewing clients, verifying information, and computing income and rent. Essential Duties Prepares documents and records for initial, annual, special, or re‑inspection of units for compliance with standards; advises owners and residents of inspection results and encourages them to maintain units properly, maintaining file until unit passes inspection; submits completed inspections to the respective caseworker to be kept in the tenant file. Notifies owner and resident in writing if unit is in violation of HQS so deficiencies can be corrected within a specific time; notifies owners and residents when unit fails and passes inspections. Conducts rent reasonableness comparability analysis, recommends amount of initial contract rent and rent adjustments based on comparable unassisted housing; approves or disapproves amount of rent requested by owner. Performs data entry task to generate 50058 to be transmitted into PIC system and generate HAP checks; completes electronic forms and retrieves information from automated system; types correspondence and required forms. Performance Standard: Accurate correspondence, forms, 50058s and payments to landlords. Maintains case files in accordance with prescribed format ensuring that all essential data is contained therein; makes written notes to file on a log of correspondence and/or oral/telephone contacts with participants, landlords and providers of third‑party verifications. Performance Standard: Notations in file that provide date, time, content and initialing of each entry (electronic notations are permitted provided that all required information is logged). Prepares spreadsheets and reports in accordance with established procedures which track completed activity. Performance Standard: Completion of spreadsheets, logs and reports by weekly and monthly cutoff dates. Provides general program information in response to telephone inquiries received and/or directs calls to appropriate staff. Answers phone calls from landlord, tenants and other housing agencies regarding status of assistance and HAP payments; resolves complaints and disputes with owners and clients as appropriate. Performance Standards: Phone calls returned and/or referred within 48 hours; consistently completes assigned work in accordance with established priorities maintaining a high degree of accuracy, demonstrating initiative and adherence to strict confidentiality; accurately maintains inspection work schedules and reports. Conducts meetings with applicants and owners to resolve problems and complaints regarding program participation, answers/returns phone calls of applicants, participants, property owners, and the general public regarding the Section 8 program. Drafts written correspondence in response to inquiries from clients, owners and government entities regarding subsidized housing programs. Performance Standards: Effective delivery of customer service evidenced by improved customer relations; documentation of phone calls returned within 48 hours. Files maintained on correspondence initiated. Keeps accurately maintained inspection schedules and report logs. Participates in the monthly compilation of data for tracking monitoring and reporting on inspections, deficiencies, abatements, and other reports at the request of the COO/Deputy Director, other agency, or government officials to answer questions regarding inspections. Performance Standards: Regular reports are submitted to the HCV Program Manager. Provides quality control (QC) for UPCS/V inspections and coordinates with VCTT staff as required facilitating completion of inspections. Knowledge, Skills, and Abilities Knowledge of Texas Tenant/Landlord law. Proven ability to develop and work within property‑level budgets. Ability to become certified in HQS and HCV Income and Rent Calculations within a year. Knowledge of HUD regulations related to occupancy management. Knowledge of physical systems sufficient to coordinate maintenance priorities. Knowledge of property management filing systems. Good communication and supervisory skills. Sophisticated knowledge of basic office computer software including Internet and e‑mail systems. Physical Requirements The duties are primarily office and site‑based and require manual dexterity sufficient to competently use office equipment such as a computer keyboard or calculator. From time to time, the holder must conduct site visits that would include the ability to traverse over a quarter‑mile at a time and ability to climb stairs. Effective written and oral communication skills are also required such as complex written responses to regulatory agency or public information requests. Education and Experience Bachelor’s Degree (or equivalent work experience) with two or more years’ experience working with low‑income or assisted housing programs and demonstrated skills in site‑based management, lease enforcement, maintenance supervision and budget management; or A master’s degree may be substituted for one year of general experience. Other Must possess a valid driver’s license and be able to be covered by the VCTT’s insurance. Effective and respectful communication and interaction with other employees and supervisors; conduct staff meetings with team members to discuss operational problems, changes, results of Quality Control reviews, and other program‑related matters. Performance Standards: Maintaining an orderly and pleasant work environment; cohesive and productive work group; documented monthly staff meetings; documented written recommendations on program needs. An Equal Opportunity Employer VCTT is an equal opportunity employer. #J-18808-Ljbffr